Summary
Overview
Work History
Education
Skills
Timeline
Generic

SIMONE BRUMMELL

Leichhardt,Australia

Summary

Results-oriented professional with extensive experience in Operations, Client Management, and Project Execution in the SaaS industry. Demonstrated success in crafting and implementing client-focused operational strategies that meet high-quality business standards. Expertise in problem resolution, team management, strategic planning, and effective leadership. Dedicated to driving profitability and achieving key business objectives.

Overview

13
13
years of professional experience

Work History

Chief of Staff (Hybrid)

Sportsgrid
01.2023 - Current
  • Established KPIs for diverse departments to enhance performance
  • Directly manage the executive team, including EA, Deputy Chief of Staff, and marketing team.
  • Overseeing daily operations to maintain alignment with strategic objectives
  • Formulated and implemented operational strategies to enhance productivity
  • Collaborate closely with account management and product teams to ensure the product consistently aligns with client expectations and requirements.
  • Executed initiatives concentrating on securing data and optimising profit and loss for improved metrics
  • Developed and implemented strategic plans to support the executive leadership team.
  • Created strategies to maximise efficiency across all departments.
  • Built strong relationships with key internal and external parties to support strategic communications and advocacy.
  • Briefed CEO on significant occurrences and engagements consistently
  • Ensured efficient project execution through effective collaboration

Group Client Success Manager (Remote)

BCI Media Group – Archify
01.2019 - 01.2023
  • Guided, trained, and managed the performance of the client success team across the APAC region.
  • Established new sales, client experience, and renewal procedures throughout APAC.
  • Enhanced platform based on analysed client insights to maintain market edge
  • Worked with engineers and product managers to improve capabilities of the Archify platform.
  • Worked closely with the marketing team on campaigns targeting current clients for retention and upsell purposes.
  • Developed and tracked crucial KPIs, enhancing client satisfaction and renewal rates.
  • Managed strategic relationships with key clients
  • Managed difficult client negotiations effectively
  • Researched competitive offerings in order to stay ahead of industry trends and maintain market share
  • Developed plans and strategies to grow business and achieve company portfolio goals.
  • Delivered presentations at client offices and industry events for optimal platform utilisation

Senior Pre-Construction Coordinator / Plan Presenter

Rawson Homes
01.2016 - 01.2019
  • Demonstrated meticulous oversight in managing entire project lifecycles from tender signing to site commencement
  • Expertly built and preserved essential stakeholder relationships using communication and negotiation techniques
  • Mentored junior staff in project management
  • Ensured prompt and economical project completion
  • Delivering status reports on project milestones, deliverables, dependencies, risks and issues
  • Organised and maintained project documents, drawings, specifications and reports
  • Presented pre-design floor plans to clients, made their requested variations to the plans, and provided estimated price points.

Bartender

The Milestone
01.2012 - 01.2015
  • Provided excellent customer service by engaging in friendly interactions
  • Maximised customer satisfaction using all available resources
  • Ensured compliance with all state liquor laws
  • Processed payments accurately and efficiently with POS system
  • Resolved customer complaints in a professional manner

Administration

Rosebank College
01.2012 - 01.2015
  • Created various reports upon school administration's request
  • Managed travel logistics for students and staff
  • Attended and participated in staff meetings as required
  • Documented processes related to system administration activities for future reference

Education

Double Diploma of Business and Leadership and Management -

College of Adult Learning
10-2025

Diploma of Early Childhood -

Bedford College
01.2012

Skills

  • Cross-Functional Leadership
  • Influential Communication
  • Process Optimisation
  • Project Planning
  • Strategic Problem Resolution
  • Data Analysis
  • Strategic Partnership Development
  • Jira, Confluence, and CRM Proficiency

Timeline

Chief of Staff (Hybrid)

Sportsgrid
01.2023 - Current

Group Client Success Manager (Remote)

BCI Media Group – Archify
01.2019 - 01.2023

Senior Pre-Construction Coordinator / Plan Presenter

Rawson Homes
01.2016 - 01.2019

Bartender

The Milestone
01.2012 - 01.2015

Administration

Rosebank College
01.2012 - 01.2015

Double Diploma of Business and Leadership and Management -

College of Adult Learning

Diploma of Early Childhood -

Bedford College

Similar Profiles

CREATE PROFILE
SIMONE BRUMMELL