Summary
Overview
Work History
Education
Skills
References
Accreditationslicenses
Timeline

Simone Butler

Glenorchy,Australia

Summary

Results-driven leader with strong background in operational management and team development. Proven ability to implement strategic initiatives, enhance productivity, and adapt seamlessly to evolving challenges. Skilled in fostering collaboration and driving team performance to achieve organizational goals. Known for reliability, flexibility, and focus on delivering measurable outcomes.

Overview

14
14
years of professional experience

Work History

Office In-Charge

Coles Supermarkets
10.2017 - Current
  • Experience with payroll, award interpretation and general cash office duties, including store Tills/Registers, and Armaguard cash collection/delivery.
  • Provide administrative support to the store
  • Ensure efficient processes are followed and align with policy and legislation
  • Be customer obsessed and continually seek to better understand our diverse customer base.
  • Oversee daily operations, ensuring smooth execution of tasks and timely completion of projects.
  • Create a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
  • Conduct thorough risk assessments for various operational scenarios, ensuring safety.
  • Improved overall store efficiency by implementing streamlined processes and procedures.
  • Recognised for exceptional leadership skills, receiving multiple commendations for outstanding performance as Office In-Charge..
  • Maintain strict compliance with regulations, ensuring adherence to established policies and procedures.
  • Manage allocation of resources, optimizing budgetary planning and minimising waste.
  • Executed strategic planning initiatives that aligned with overall organisational goals.
  • Optimized resource utilisation by allocating appropriate personnel to priority tasks based on skill set analysis.
  • Collaborated effectively with multiple teams to achieve common objectives within tight deadlines.

General Restoration Technician

Steamatic Australia
05.2016 - 05.2017
  • Company Overview: Steamatic holds contracts with the 3 parent insurance companies, Suncorp, IAG and QBE
  • Be available 24/7, on call overnight and weekends
  • Attend water damage claims, fire, trauma, crime scene and any other insurable claim
  • Provide reports for insurers and adjustors
  • Liase with assessor appointed, to accomplish the results needed to satisfy the client
  • Communication is of extremely high importance
  • Most is done via email or mobile phone and therefore proper business etiquette and professionalism must be adhered to at all times
  • Due to the nature of work, privacy is of high importance
  • I must have a current police check and clearance, full driver’s license and be drug and alcohol tested randomly
  • It is also required I have a first aid certificate that is refreshed every 12 months
  • Due to the many varieties of airborne diseases I come in contact with I need to be fully vaccinated, and fully trained on workplace standards and adherence with PPE protocols
  • Steamatic holds contracts with the 3 parent insurance companies, Suncorp, IAG and QBE

Customer Service

SITEL, Devonport
01.2011 - 06.2012
  • Activate Pre paid mobile telephones (Optus)
  • Navigate Optus computer program
  • Strive to reach and go beyond set KPI’s
  • Fast and efficient touch typing skills
  • Be evaluated regularly by random quality assessment team

Salesperson/Shift Supervisor

Dick Smith Electronics
01.2014 - 05.2016
  • Provide customers with an ultimate sales experience by giving them all the information they require within the technology sector
  • Adhere to company KPI structure, which includes; Sales per hour, Warranty, Vodaphone Connections, Items per docket, Flexi-Rent, Lombard Finance and Attachment
  • Navigate the POS (Point Of Sales) software, process sales, using EFTPOS, cash, cheque, and trustee accounts
  • Process returns/refunds, using SOLVEUP software
  • Communicating with the customer and repairer to keep the customer up to date with the progress of their repairs
  • Manifesting and fulfilling TOLL shipments, incoming and outgoing
  • Day start and day end processes, i.e
  • Opening store, managing cash float in registers, security, ensuring online and click and collect are fulfilled from overnight ordering, checking national CLOUD based communications, store emails, and conference calls
  • Re-merchandising stock as required
  • Setting up display stock, and ensure all security measures are taken
  • Store promotion set up
  • Managing over-stock
  • Answer phone enquires and providing quotes, rainchecks and in store transfers
  • Be up to date with all technology entering the market
  • Complete online modules/training as required by the company
  • Deal with customer concerns/grievances with empathy and calmness

Customer Service Representative

Serco Global Pty Ltd.
03.2013 - 01.2014
  • Inbound call centre for the Australian Taxation Office
  • Provide exceptional customer service to the client
  • Navigate numerous internal computer programs
  • Show extreme safety precautions whilst dealing with classified information
  • Adhere to KPI’s involved in the operation of the call centre
  • Observe and apply all occupational health and safety standards
  • Problem solve by using initiative, in a real time scenario
  • Gather and distribute a range of information based on taxation products

Customer Service

Acton Milk Bar
06.2012 - 01.2013
  • Provide quality customer service in a polite and efficient manner
  • Hygienically prepare takeaway food
  • Scan, and calculate bulk payments and communicate with other business owners regarding these bulk orders

Education

Certificate III - Tourism

01.2014

TAFE -

Burnie TAFE, Burnie
01.2005

Certificate III - Telecommunications, Customer Contact, Customer Service

01.2005

High School -

Burnie High School, Burnie
01.1995

Skills

  • Staff Development
  • Teamwork and Loyalty
  • Discipline and Focus
  • Training Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Reliability

References

  • James Dowsett, Area Manager Dick Smith, 2IC Coles Kingston, 0422 894 101
  • Melissa Lutrell, Online Duty Manager, 0410287762
  • Sandra Tew, Bakery 2IC, 0417436646

Accreditationslicenses

  • Driver’s license, E97405
  • Certificate III in Telecommunications, 01/01/05
  • Certificate III Tourism, 01/01/14
  • RSA License, 01/01/14
  • Barista accredited, 01/01/14
  • White Card, 01/01/16
  • IICRC Odour Control Accreditation, 01/01/16
  • IICRC Water Damage Restoration Accreditation, 01/01/16
  • Registration/License no, 66511
  • First Aid Certificate CPR, 01/01/17

Timeline

Office In-Charge - Coles Supermarkets
10.2017 - Current
General Restoration Technician - Steamatic Australia
05.2016 - 05.2017
Salesperson/Shift Supervisor - Dick Smith Electronics
01.2014 - 05.2016
Customer Service Representative - Serco Global Pty Ltd.
03.2013 - 01.2014
Customer Service - Acton Milk Bar
06.2012 - 01.2013
Customer Service - SITEL, Devonport
01.2011 - 06.2012
- Certificate III, Tourism
Burnie TAFE - TAFE,
- Certificate III, Telecommunications, Customer Contact, Customer Service
Burnie High School - High School,

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Simone Butler