Simone Do
Adelaide,SA
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
Work History
Reservations Executive
The Branksome Hotel & Residences
11.2023 - 09.2024
- Supported front office operations during peak hours when needed, ensuring smooth check-in/check-out processes for guests.
- Liaised with housekeeping department to ensure seamless room allocation during high-occupancy periods.
- Optimized inventory management by forecasting demand patterns and adjusting availability accordingly.
- Reduced cancellations rate through proactive communication with guests about their upcoming stays.
- Trained new staff members on company-specific reservation software, policies, and procedures.
Front Office All Rounder
The Branksome Hotel and Residences
06.2023 - 11.2023
- Providing exceptional customer service
- Handled requests by guest that may occur during the shift
- Greet, register and assign rooms to guest
- Handling cash and payments.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
Customer Service Cashier
Quality Kebab
08.2022 - 03.2023
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Coordinated with Cashiers to gather and review order information for accurate order completion
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Bachelor of Forensic Science - Crime Scene Investigation
University of Technology Sydney
Sydney, NSW11.2023
Diploma of Science - Science Education
UTS College
Sydney, NSW12.2020
High School Diploma -
Marrickville High School
Marrickville, NSW11.2019
Skills
- Travel industry knowledge
- Performance Tracking
- Reservation software proficiency
- Telephone reservations
- Time Management
- Data Entry
- Customer Service
Timeline
Reservations Executive
The Branksome Hotel & Residences
11.2023 - 09.2024
Front Office All Rounder
The Branksome Hotel and Residences
06.2023 - 11.2023
Customer Service Cashier
Quality Kebab
08.2022 - 03.2023
Bachelor of Forensic Science - Crime Scene Investigation
University of Technology Sydney
Diploma of Science - Science Education
UTS College
High School Diploma -
Marrickville High School
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