Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Duffy

Ballarat,VIC

Summary

I am currently employed as a Customer Service Officer with Serco as a contractor with Victoria police. This position involves assisting the community with general Police inquires and completing non-urgent crime reports with the Police Assistance Line. I have recently completed my Bachelor in Psychological Science with Elective completed in Criminology. My goal is to gain an entry-level position into the Community Corrections. I am passionate about building a career in this field and working with individuals who have become involved in the Criminal Justice System for various reasons and to help work towards rehabilitation of these individuals back into the community and provide support systems to reduce reoffending and improve their quality of life as well as making the community a safer place.



Overview

3
3
years of professional experience

Work History

Customer Service Officer

Serco
10.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

Kitchen Hand

Clunes National Hotel
04.2021 - 08.2022
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Bachelor Of Psychological Sciences -

Swinburne University of Technology
Melbourne, VIC
10.2023

Skills

  • Critical Thinking
  • Decision-Making
  • Written Communication
  • Organization and Time Management
  • Attention to Detail
  • Active Listening
  • Multitasking Abilities

Timeline

Customer Service Officer

Serco
10.2022 - Current

Kitchen Hand

Clunes National Hotel
04.2021 - 08.2022

Bachelor Of Psychological Sciences -

Swinburne University of Technology

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Simone Duffy