Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Eames

Tugun,QLD

Summary

Personable and dependable professional with 25 years intensive and diverse experience in providing exceptional customer service. Organised and highly skilled in responding to customer needs. Committed to improving, learning and developing. Comprehensive knowledge of administrative and clerical procedures and systems. Solid interpersonal and communication skills, time management skills and customer relationship management. Previous small business owner.

Overview

14
14
years of professional experience

Work History

Guest Services/Marketing

Discover Stradbroke Point Lookout
09.2018 - Current
  • Exceptional customer service, overseeing reservations, assist guests to plan and book holidays & transport, respond to booking enquiries in a timely manner, extensive knowledge of all property details within 60+ property portfolio, establishing customer and owner relationships, ensuring that optimal level of customer service is provided, credit card transaction handling, knowledge of all tourist attractions and places of interest whilst being mindful of the impact of tourism to the area
  • Website & social media management, analytics, pricing & revenue management, customer retention.

Floor Manager

The Blue Room Point Lookout
09.2016 - 09.2018
  • Managing day to day operations of the cafe, establishing customer relationships, ensuring that optimal level of customer service is provided, cash and credit card handling, monitoring supplies and inventory, staff training, maintaining an exceptional level of food and beverage standards, resolving issues, proper and experienced use of coffee equipment.

Owner Operator

Fight Eight on Darley Sydney
03.2013 - 06.2016
  • Purchasing, inventory and management of stock control, forecasting trends and buying seasonal buying patterns, liaising and building relationships with suppliers and customers, styling and visual display of merchandise, accounts, invoicing and billing, cash and credit card handling, opening and closing procedures, staff recruitment, training and management, social media, advertising and marketing campaigns and promotions.

BDE (Business Development Executive)

Coca Cola Amatil Sydney
01.2010 - 03.2013
  • Managing territory to maximise and identify opportunities for growth & new business opportunities, developing strong customer engagement, conducting regular business reviews, developing and executing promotional plans, ensuring adherence to compliance, demonstrate knowledge of competitor activities, strategies, pricing & local market trends, build and leverage relationships, promote the desired corporate image of CCA to the market.

Education

Cert III & Cert IV Fitness -

NFHA
07.2023

Matwork Course -

Studio Pilates
11.2017

Diploma of Health Science -

Australasian College of Natural Therapies
06.2017

Skills

  • Sales Planning
  • Strategic Planning
  • Guest Relations
  • Customer Relationship Management
  • Improving Processes
  • Exceptional Communication
  • Quality Controls
  • Front Office Support
  • Multitasking
  • Adaptability
  • Attention to detail
  • Operational Systems Monitoring

Timeline

Guest Services/Marketing

Discover Stradbroke Point Lookout
09.2018 - Current

Floor Manager

The Blue Room Point Lookout
09.2016 - 09.2018

Owner Operator

Fight Eight on Darley Sydney
03.2013 - 06.2016

BDE (Business Development Executive)

Coca Cola Amatil Sydney
01.2010 - 03.2013

Cert III & Cert IV Fitness -

NFHA

Matwork Course -

Studio Pilates

Diploma of Health Science -

Australasian College of Natural Therapies

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Simone Eames