Simone Ennis

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
• Negotiated prices, terms of sales and service agreements.

• Enhanced customer loyalty by implementing effective service strategies.
• Analyzed feedback to optimize service procedures and enhance experience.
• Resolved complex customer issues efficiently, significantly reducing response time.
• Fostered positive relationships with clients, enhancing brand reputation.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Enhanced customer loyalty by implementing effective service strategies.
• Improved customer satisfaction with personalized service initiatives.
• Analyzed feedback to optimize service procedures and enhance experience.
• Supervised team to achieve exceptional customer service outcomes.
• Boosted sales by identifying customer needs and recommending suitable products.
• Conducted market research to uncover new sales opportunities.
• Developed strong product knowledge to confidently answer customer inquiries.
• Improved sales targets with strategic planning and execution.
• Delivered compelling sales presentations to potential clients, increasing conversion rates.
• Identified emerging market trends to refine sales approaches.
• Managed client portfolios to maximize satisfaction and retention.
• Provided excellent customer service to build trust and rapport.
• Analyzed sales data to identify areas for growth and improvement.
• Strengthened brand presence by participating in industry events and networking.
• Assisted in product launches to expand market reach.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to event marketing, sales and brand promotion.
• Built diverse and consistent sales portfolio.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed, maintained and utilized diverse client base.
• Kept detailed records of daily activities through online customer database.
• Recorded accurate and efficient records in customer database.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Led team meetings for achieving project milestones and fostering collaboration.
• Enhanced team cohesion, organizing team-building activities and workshops.
• Guided team members to address challenges and improve workflow efficiency.
• Boosted team morale with recognition initiatives and support systems.
• Implemented training programs for improving skills and boosting team capabilities.
• Encouraged innovation by promoting culture of open communication and feedback.
• Promoted professional growth by mentoring team members and encouraging skill development.
• Enhanced workflow efficiency with implementation of effective project management practices.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
• Oversaw quality control measures, maintaining high standards for all project outputs.
• Implemented comprehensive reporting system to track team performance and identify areas for improvement.
• Built and maintained strong client relationships, leading to repeat business and referrals.
• Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
• Collected, arranged, and input information into database system.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Assistant to Brand Manager for Diesel Footwear