Simone Fordham
Currans Hill,New South Wales
Summary
Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Grill'd
03.2022 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 30 team members and 5 shift managers, maintaining exceptional customer service and quality standards.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Analyzed daily sales figures and developed strategies to increase sales.
- Designed and implemented strategies to reduce costs and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Enhanced financial controls to minimize theft and loss risks, maintaining accurate accounts and cash drawers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Team Member
Nando's Restaurant
02.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Crew Coach
McDonald's
02.2021 - 03.2022
- Established clear benchmarks for performance and monitored individual and team progress.
- Utilized various coaching models and techniques to maximize client success.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
Team Member
KFC
01.2020 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Forensic Science - Forensic Science
UTS
Sydney12.2023
Dipolma of Science - Physical Science
UTS College
Sydney12.2020
Skills
- Investigating Complaints
- Collaborative Relationships
- Disciplinary Action
- Cleaning Policy Enforcement
- Training and Development
- Goals and Performance
- Customer Assistance
- Operations and Procedural Knowledge
- Regulatory Requirements
- Time Management
- Supply Management
- Microsoft Office
Timeline
Assistant Restaurant Manager
Grill'd
03.2022 - Current
Team Member
Nando's Restaurant
02.2022 - 08.2022
Crew Coach
McDonald's
02.2021 - 03.2022
Team Member
KFC
01.2020 - 03.2021
Bachelor of Forensic Science - Forensic Science
UTS
Dipolma of Science - Physical Science
UTS College
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