Simone Garro
Bentleigh East
Summary
Looking to bring a history of exceptional service to a growing work place. Dedicated, hardworking and professional with the interest of experience in new fields. Skilled in staff training and development. Motivated Restaurant Manager with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Baia Di Vino
06.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Postman
City Mail Sweden
11.2022 - 05.2023
- Sorting mail and packeges by area
- splitting mail and packeges by houses
- delivery post and packeges by car
Waiter and Bartender
Enoteca Del Signore
06.2021 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Waiter
Sorellina Food And Wine
06.2021 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Used registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Restaurant Manager
Riserva Wine
04.2018 - 05.2021
- Conducted monthly inventory.
- Managed bar inventory, restocked supplies and placed orders.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Carefully followed safety and sanitation policies handling food and beverages.
- Enthusiastically and appealingly described food and drink specials to guests.
- Processed orders on a computerised Point of Sale system.
- Served each guest courteously, quickly and efficiently.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Restaurant Manager
Ristorante Pizzeria Sapori
12.2015 - 09.2017
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
Waiter / Bartender
Grand Hotel Terme di Pigna
07.2015 - 09.2015
- Bussed and reset tables and kept dining room and work areas clean.
- Routinely removed trash and debris from restaurant.
- Maintained high standards of cleanliness and sanitation.
- Attended to new tables promptly to answer first questions and take drink orders.
- Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Set dining tables according to type of event and service standards.
- Assisted co-workers whenever possible.
- Served each guest courteously, quickly and efficiently.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Managed bar inventory, restocked supplies and placed orders.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Waiter
Grand Hotel Miramare
03.2014 - 05.2014
- Offered enthusiastic and personable service to all customers.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Quickly set up and cleared tables and stocked all service stations.
- Affected quick resolutions to customer problems and brought in management when needed.
- Served beverages, breads and butter and replenished items as necessary.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Tended to the buffet and made sure food items were replenished as soon as they ran low.
Waiter
Ristorante Cacciatori
06.2012 - 09.2012
- Tended to the buffet and made sure food items were replenished as soon as they ran low.
- Received frequent customer compliments for going above and beyond normal duties.
- Set dining tables according to type of event and service standards.
- Stocked and maintained cleanliness of stations.
- Resolved guest complaints quickly and efficiently.
- Served beverages, breads and butter and replenished items as necessary.
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Waiter
Ristorante Cacciatori
07.2011 - 09.2011
- Monitored guest for intoxication and immediately reported concerns to management.
- Quickly set up and cleared tables and stocked all service stations.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Resolved guest complaints quickly and efficiently.
- Stocked and maintained cleanliness of stations.
- Explained menu options in detail so that customers could make educated decisions on food items.
- Sorted, soaked and washed flatware.
- Observed tables to promptly respond to requests and refill beverages.
- Set dining tables according to type of event and service standards.
- Served beverages, breads and butter and replenished items as necessary.
Waiter
Osteria I Tre Scalin
07.2010 - 09.2010
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Emptied and maintained trashcans and outdoor dumpster area.
- Received frequent customer compliments for going above and beyond normal duties.
- Provided friendly and attentive service.
- Effectively listened to, understood and clarified guest concerns and issues.
- Assisted co-workers whenever possible.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Set dining tables according to type of event and service standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Education
High School Diploma -
Professional Institute Colombatto
Torino, Piemonte2016
Skills
- Highly reliable
- Work under pressure
- Fast learner
- Team player
- Team Collaboration
- Fluent english speaker
Additional Information
LANGUAGES:
Italian (Native)
English Competent Level
Timeline
Assistant Manager
Baia Di Vino
06.2023 - Current
Postman
City Mail Sweden
11.2022 - 05.2023
Waiter and Bartender
Enoteca Del Signore
06.2021 - 06.2022
Waiter
Sorellina Food And Wine
06.2021 - 02.2022
Restaurant Manager
Riserva Wine
04.2018 - 05.2021
Restaurant Manager
Ristorante Pizzeria Sapori
12.2015 - 09.2017
Waiter / Bartender
Grand Hotel Terme di Pigna
07.2015 - 09.2015
Waiter
Grand Hotel Miramare
03.2014 - 05.2014
Waiter
Ristorante Cacciatori
06.2012 - 09.2012
Waiter
Ristorante Cacciatori
07.2011 - 09.2011
Waiter
Osteria I Tre Scalin
07.2010 - 09.2010
High School Diploma -
Professional Institute Colombatto
Similar Profiles
Fellycia AndreaniFellycia Andreani
Chef d partie at Baia di vinoChef d partie at Baia di vino
Ransom HugheyRansom Hughey
Kitchen Manager at Cafe Vino VinoKitchen Manager at Cafe Vino Vino
Daniyil TaranetsDaniyil Taranets
Chef De Rang at Lloyd’s Baia HotelChef De Rang at Lloyd’s Baia Hotel