Simone Gateley
Neerim South,Victoria
Summary
Proven track record in enhancing customer satisfaction and team performance, notably at Target. Adept in customer service and quick adaptation to new tasks, demonstrating a blend of hard and soft skills including effective teamwork, collaboration, and a friendly, positive attitude. Achieved significant improvements in service delivery through a results-driven approach.
References upon request.
Overview
22
22
years of professional experience
Work History
Nightfill
Kmart
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sequence Team Member
Kmart
04.2021 - 04.2024
- Work stock to floor
- Learned all required tasks quickly to maximize performance.
- Worked planagrams
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Customer Service
Target
03.2010 - 04.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, and in person
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Online picking and packing
- Worked in different sections of store
- Operated register for sales and refunds
Customer Service
Target
03.2006 - 03.2010
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Worked stock to floor
Customer Service
Target
09.2002 - 03.2006
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Retail traineeship
Education
High School Diploma -
La Trobe Secondary College
Macleod West, VIC12.1998
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
Timeline
Nightfill
Kmart
04.2024 - Current
Sequence Team Member
Kmart
04.2021 - 04.2024
Customer Service
Target
03.2010 - 04.2021
Customer Service
Target
03.2006 - 03.2010
Customer Service
Target
09.2002 - 03.2006
High School Diploma -
La Trobe Secondary College
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