Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Simone Gould

Oakdale,NSW

Summary

Dedicated professional with comprehensive knowledge of workplace policies and procedures, complemented by exceptional verbal and written communication skills. Proven track record in customer service, multitasking, and time management, consistently delivering positive and memorable experiences for clients. Eager to leverage expertise in a full-time role within a respected organization to further develop skills and contribute to team success.


Overview

11
11
years of professional experience

Work History

Delivery Driver/Automotive Parts Specialist

Repco
03.2025 - Current
  • Managed timely deliveries across designated routes to ensure customer satisfaction.
  • Operated delivery vehicle safely while adhering to traffic regulations and company policies.
  • Maintained accurate records of deliveries, including mileage, fuel usage, and customer interactions.
  • Coordinated with dispatch team to optimize delivery schedules and improve route efficiency.
  • Resolved customer inquiries and issues promptly to enhance service quality and retention.
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Delivery Driver/Auto Parts Delivery Driver

Burson Auto Parts
07.2023 - Current
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Presented order bills and collected payments for deliveries.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Transported and safely delivered items to prevent damage or loss.
  • Assisted warehouse personnel in packing orders when necessary.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Cleaned the interior and exterior of the delivery vehicle at the end of the shift as needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Monitored condition of cargo throughout route to ensure it remained secure and intact until delivered.
  • Training in parts interpretation.
  • Assisted other drivers with loading and unloading packages when necessary.

Console Operator

Ampol Urbinista
03.2022 - 07.2023
  • Training new and current employees
  • Monitoring systems
  • Identifying system faults
  • Reporting issues
  • Correcting issues
  • Entering commands
  • Stock take
  • Barista
  • Housekeeping
  • Customer service

Manager

The Old Oaks Cafe
10.2021 - 03.2022
  • Managed a team of 4 employees
  • Chef
  • Barista
  • Food prep
  • Housekeeping
  • Customer service

Shift Supervisor

The Oaks Deli Cafe
02.2014 - 03.2016
  • Managed a team of 3 employees
  • Barista
  • Food prep
  • Housekeeping
  • Customer service
  • Social media marketing

Education

Year 10 -

Leaumeah High School
01.2007

Skills

  • Meticulous attention to detail
  • Administrative
  • Responsibility
  • Problem solving
  • Flexibility
  • Valid Driver’s License
  • Customer service
  • Extensive computer skills
  • Data Analysis
  • Strong verbal and written communication
  • Conflict resolution
  • Marketing
  • Ability to work alone or collaboratively as part of a team
  • Strong Organizational Skills
  • Poised under pressure
  • Delivery recordkeeping
  • Payment collection
  • Teamwork and collaboration

References

  • Brain Perrin ( Store Manger) 0414 555 156
  • Jackson McCabe (Assistant Manager) 0408 188 528
  • Robert Deeks ( Co-Worker) 0402 742 772

Timeline

Delivery Driver/Automotive Parts Specialist

Repco
03.2025 - Current

Delivery Driver/Auto Parts Delivery Driver

Burson Auto Parts
07.2023 - Current

Console Operator

Ampol Urbinista
03.2022 - 07.2023

Manager

The Old Oaks Cafe
10.2021 - 03.2022

Shift Supervisor

The Oaks Deli Cafe
02.2014 - 03.2016

Year 10 -

Leaumeah High School

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Simone Gould