Simone Grant
PLEASURE POINT,NSW
Summary
I am a hardworking and passionate Specialist Teacher with strong organizational skills and am eager to secure a Team Leader position.
I believe I have experience in building positive rapport, inspiring trust and guiding teams toward the achievement of organizational goals.
I am a strong facilitator adept at working cross-departmentally with co-management and top-level leadership as well as and excellent mentor.
I believe myself to be a dependable candidate successful at managing multiple priorities with a positive attitude. I believe I have demonstrated a willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Temporary 2IC To-Team Leader / Coordinator
Fairfield City Council
01.2012 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supported the team by working with families with challenges and concerns to meet agreement that all parties are happy with
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Used conflict resolution strategies to support conflict with clients and colleagues.
- Mentored the team to increase utilisation of Client Management system - Echidna
- Mentored Fairstart team and Leisure centre dry rec staff to understand NDIS practice standards, align and continuously improve practices to meet the standards and prepare evidence to successfully pass NDIS registration renewal in 2020 and 2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Policy, procedure, forms
- Open cities
- QM
- Internal review
- NDIS review
Specialist Teacher
Fairfield City Council
01.1999 - Current
- Worked cooperatively with other teachers, administrators, and parents to help children reach learning objectives.
- Communicated consistently with parents, clients, children, colleagues and staff in the sector, to provide feedback and discuss suitable strategies to support inclusion of individuals and all children.
- Applied cultural competency strategies to liaise and work with families to ensure that programs for individuals met families needs, beliefs and values
- Participated in Support Planning conferencing with parents and educational staff, to identify family strengths and priorities, identify achievable and meaningful goals and increase support and strategies.
- Fostered student curiosity and interest through creative hands-on activities that applied to their strengths and interests.
- Incorporated exciting and engaging activities to achieve child participation and hands-on learning.
- Incorporated multiple types of teaching strategies into individual sessions with clients, preschools and long day care services.
- Respected children as individuals and a whole child with strengths, interests, preferences and things to share with their natural environments
- Broke down goals into achievable components and paired with learning experiences that engaged the child's interests to achieve goals and progress
- Supported children to engage in routines and learning with positive reinforcement and behaviour strategies.
- Applied experience from working for 20+ years within a multidisciplinary team with Speech Pathologists and Occupational Therapists, to deliver programs including Total Communication / Augmentative Alternative Communication s, Sensory Integration, Emotional regulation strategies within a child's support plan or to share with sector colleagues
- Mentored colleagues as Senior Specialist Teacher, to plan, engage, evaluate and use best practice principles and strategies
- Delivered training for the Fairstart team and the sector on inclusion strategies and best practice
- Engaged in Sector Capacity building development program to increase services capacity to include individual and all children with additional needs in their service
- Worked with colleagues, educators and teachers to design comprehensive and individualized support plans to optimize student inclusion, participation and achievement.
- Applied communication strategies with families, colleagues, sector educators, partnering professionals, management and peak bodies to adjust communication style to meet the needs of the situation and communication partner
- Engaged in report writing for individual clients to support communication of their progress to Schools, Paediatricians and NDIS for future funding
- Engaged in progress and final reporting for Sector Capacity Building funding opportunities e.g Young Children with Disabilities, DIP Capacity Building Project
Education
Certificate IV in Community Services Work CHC40708 -
Uniting Institute of Education
Parramatta, NSW08.2016
Diploma of Teaching (Early Childhood) - Early Childhood Teaching
University of Western Sydney
Milperra, NSW1991
High School Diploma -
East Hills Girls High
East Hills, NSW1987
Skills
- Effective Communication
- Relationship Building
- Teamwork and Collaboration
- Team Check-Ins
- Team Supervision
- Coaching & Mentoring
- Staff Education and Training
- Key Performance Indicators
- Documentation and Reporting
- Quality Improvement- Performance Improvement
- Technical Support
- Complex Problem-Solving
- Being Flexible
- Work Planning and Prioritization
- Leading Team Meetings
- Employee Evaluation
- Knowledgeable in Client Management System
- Knowledgeable in NDIS Practice Standards and Rules
- Client Service & Support
- Service Level Agreements
- Goal Setting & SMART goals
- Giving Constructive Feedback
- Issue Resolution
- Conflict and Complaint Resolution
- Safety Processes and Procedures
- Overseeing Daily Activities
- Project Management
- Risk Assessment
- Audit Reporting
- Creation and review of Policy, Procedure, Process and Forms
- QM
- Open Cities
Timeline
Temporary 2IC To-Team Leader / Coordinator
Fairfield City Council
01.2012 - Current
Specialist Teacher
Fairfield City Council
01.1999 - Current
Certificate IV in Community Services Work CHC40708 -
Uniting Institute of Education
Diploma of Teaching (Early Childhood) - Early Childhood Teaching
University of Western Sydney
High School Diploma -
East Hills Girls High
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