Simone Grech
Eastlakes,NSW
Summary
I am Senior Organisational Change Practitioner with 10 years experience who has successfully lead, developed and implemented OCM strategies supporting the Groups Strategy. I am accomplished in driving successful change globally, using relevant tools and strategies to achieve targets and risk controls associated with the implementation of the initiative.
I have successfully lead multiple OCM teams across different Domains and Business Units supporting a variety of initiatives and projects. I am a motivated and driven leader with a solid track record of creating team satisfaction.
My vision is to successfully embedding and lead change strategies with a growth and curious mindset, that are sustainable, customer focused while developing a centre of excellence of change practitioners.
Overview
20
20
years of professional experience
Work History
Chapter Lead - Retail Technology
Commonwealth Bank of Australia
07.2022 - Current
- Manage the change portfolio and resources, providing strategic solutions guidance and oversight across 4 different Domains and supporting the chapter of 20 people.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture change.
- Lead and support a cross-functional team of 12 people in various locations - Sydney, Melbourne, India.
- Partnered with business teams to understand needs and mitigate potential problems.
- Drive adoption and continuous improvement in capability uplift and simplification Leading various working in our OCM Chapter – Jira, Personas, Success Metrics.
- Drive a change leadership culture by coaching, influencing and supporting stakeholders at different levels to lead change.
- Build capability within the my team, the OCM Chapter and the OCM Community of practise with in CBA by sharing my experiences, coaching others and participating in working groups of how to embed change end to end, success metrics, templates.
- Have successfully embed a disciplined approach in the team for planning and successfully implementing and embedding change.
- Running quarterly showcases to keep our key stakeholders informed about what initiatives are impacting the Business Units at a portfolio level.
- Developed and facilitated educational sessions on who is OCM, how to engage,why OCM is important and how we and work together in delivering initiatives to different stakeholder across the CBA.
- Participate in panel conversations across the OCM Community in CBA about Agile, Leadership Engagement, to assist in driving a disciplined approach to change and and execution and maturing the change management practise.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Designed Key Performance indicators and communicated them to the team.
- Ensure we are building a pipeline of talent by assisting in interviewing in our Graduate Program, hired employee.
Senior Change Manger - Cyber Security
Commonwealth Bank Of Australia
07.2021 - 07.2022
- Lead a team of 12 Organisational Practitioners - Sydney Based.
- Co-created the OCM strategy to ensure we built a successful OCM team.
- Managing and leading the portfolio of change under the Identity Access Management steam.
- Implemented a successful OCM strategy to deliver Multi-Factor Authentication on 99% of workstations across Commonwealth Bank Globally. Achieved meeting the gold milestone committed to board.
- Successfully transitioned 74 applications to the new SSO platform SignOn.CBA
- Built the brand of Cyber Security by presenting at various forums across the Group and presenting to different level of stakeholders.
- Evaluated the effectiveness of change management plans; captured lessons learned and opportunities for improvement and presented back the key findings to our senior leadership teams.
- Collaborated with various key stakeholders to develop and deliver customer focused OCM plans and strategies.
- Developed and implemented 8 Cyber Security Personas for the team to use when creating users stories, customer journeys and implementing change.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Created high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Designed post-adoption continuity plans to provide smooth operational resumption following major changes.
- Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
- Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
- Developed and delivered change management support documentation and manuals.
- Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
Change Manger
Commonwealth Bank of Australia
10.2018 - 07.2021
- Collaborated with various key stakeholders to develop and deliver customer focused OCM plans and strategies.
- Implemented a communication hub for Service Management teams to communicate on quarterly basis (circa +400 staff members)
- To extend the coverage of our vulnerability scanning (detect) capability to cover 95% of the scannable assets in the Group by June 2019, through a successful OCM strategy
- Define, developed and implemented the change management approach and communications plan to protect the Groups inbound and outbound emails from malicious cyber-attacks to 20 000+ people.
- Cross-trained existing employees to maximize team agility and performance.
- Building the brand of Cyber Security by presenting at various forums across the Group and presenting to different level of stakeholders
- Help support and build a successful OCM team to deliver the Cyber Security Program of work.
- Embedding various Cyber Security initiatives Network Access Control, Privilege Access, Data Classification,
- Accomplished multiple tasks within established timeframes.
- Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Designed post-adoption continuity plans to provide smooth operational resumption following major changes.
- Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
- Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
- Developed and delivered change management support documentation and manuals.
Change Analyst
ES Human Resources Commonwealth Bank of Australia
06.2016 - 10.2018
- Introducing IT Vending Machines (proof of concept) in 3 different locations in Australia.
- Supporting senior stakeholders in Enterprise Services developing and implementing a successful change plan to reduce cost and waste in Enterprise Services Bankable Plan.
- Supported the Change Manager in the delivery of Skype for Business (developing communications and training material and assisted in organising material for Hot House).
- Identifying break points and implementing continuous improvement strategies:
- Reviewing the graduate onboarding process, redundancy program.
- Implementing a BAU process to refresh laptops without causing major disruption to the end user
- Supporting in implementing an organisational change plan and approach for Project Atlas for ES & FS HR Division.
- SME in Agile for ES HR and developing learning modules to assist with the learning and development of others.
Learning & Development Training Consultant
Commonwealth Bank Of Australia, CBA
02.2012 - 02.2016
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Streamlined the approach in the way we train Financial Advisers by developing and delivering a train-the-trainer CPD based program for our two platforms.
- Implemented a national onboarding program across Australia for Financial Advisers as part of the Together initiative (Platform Boost)
- Successfully designed, developed and delivered a national based training program for a number of platform and product initiatives.
- Created online instructional guides for Financial Advisers nationally to learn how to use First Net Adviser for two platforms (FirstWrap and FirstChoice).
- Re-designed Distribution induction program which incorporated general business knowledge and skills, coupled with content tailored to individual roles and blended learning solutions improving business performance.
- Created monthly risk reporting to the CFS Distribution and Marketing teams to ensure we meet our compliance obligations for mandatory and RG146 CPD learning.
- Designed and developed eLearning tutorials for the broader CFS e.g. Gifts and Entertainment and Conflicted Remuneration.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed ML algorithms to analyze huge volumes of historical data to make predictions
Contact Centre Representative
Colonial First State
12.2003 - 04.2007
- Lead and managed various teams with in the contact centre.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Developed a skill matrix for to identify skill capability gaps and that informed development opportunities, capability uplift as a team or individual development plans
- Developed a successful induction program for the Contact Centre
- Assessed monthly reports to review client activity and identify opportunities for continuous improvement or development opportunities.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
Certificate IV - Leadership And Management
Tafe NSW
Online2023
Module - Cyber Security Fundamentals
SECedu And UNSW
Sydney, NSW05.2022
Course - Agile Change Leadership
Agile Change Institute
Online2021
Certificate - Change Management Foundations
AMPG
Sydney, NSW2021
Diploma - Finance
Kaplan
Sydney2017
Certificate IV - Training And Assessment
Australian Management Institute
Sydney, NSW2012
Skills
- Experience and knowledge of variety of change management principles, methodologies and tools
- Co-ordinate and deliver multiple complex change projects at the program level
- Effective Communication with a diverse range of stakeholders within and outside project context, utilising different methods of communications
- Ability to influence stakeholders towards a common goal or vision
- Analytical and Critical Thinker with a Growth Mindset
- Leadership and People Development
- Flexible, adaptable, able to work in ambiguous situations
- Resource and portfolio management
- Identify and manage strategic risks and issues to resolution
- Leverage networks to influence and shape business outcomes
- Enable other to understand the business impacts of the change
- Confidently present to senior leadership teams
Timeline
Chapter Lead - Retail Technology
Commonwealth Bank of Australia
07.2022 - Current
Senior Change Manger - Cyber Security
Commonwealth Bank Of Australia
07.2021 - 07.2022
Change Manger
Commonwealth Bank of Australia
10.2018 - 07.2021
Change Analyst
ES Human Resources Commonwealth Bank of Australia
06.2016 - 10.2018
Learning & Development Training Consultant
Commonwealth Bank Of Australia, CBA
02.2012 - 02.2016
Contact Centre Representative
Colonial First State
12.2003 - 04.2007
Certificate IV - Leadership And Management
Tafe NSW
Module - Cyber Security Fundamentals
SECedu And UNSW
Course - Agile Change Leadership
Agile Change Institute
Certificate - Change Management Foundations
AMPG
Diploma - Finance
Kaplan
Certificate IV - Training And Assessment
Australian Management Institute