Summary
Overview
Work History
Education
Skills
Timeline
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Simone Green

Lismore,NSW

Summary

Dynamic and detail-oriented professional with a strong background in customer service and jewellery design, honed at Byron Bay Realty. Proven ability to enhance customer satisfaction through effective communication and innovative merchandising. Skilled in crafting bespoke jewellery pieces, demonstrating patience and empathy while exceeding client expectations. Committed to maintaining high-quality standards and a welcoming environment.

Overview

6
6
years of professional experience

Work History

Manufacturer and Retailer

Self-employed
08.2015 - 10.2020
  • Worked with materials to develop commercially viable jewellery products.
  • Worked with individual clients to design unique pieces.
  • Designed bespoke pieces for clientele.
  • Communicated effectively with clients to understand their needs and preferences for customised pieces.
  • Created attractive merchandising to display pieces.
  • Established customer retention through quality service and attention to detail in crafting unique jewellery items.
  • Met with customers throughout jewellery making processes to define needs and expectations.
  • Performed jewellery repairs as required.
  • Organised and maintained displays to achieve fresh and appealing product layouts.
  • Improved overall market store aesthetics by consistently maintaining clean, well-organised merchandise displays.

Receptionist

Byron Bay Realty
02.2018 - 06.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct staff.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Shop Assistant

Bobs Ayurvedic Fruit & Vegetable Shop
03.2015 - 06.2018
  • Maintained a clean and organised shop floor.
  • Checked incoming orders and organised new stock.
  • Supported colleagues during peak periods or staff shortages.
  • Assisted customers in finding items and explained benefits to increase sales and satisfaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Provided excellent customer service.
  • Developed product knowledge.
  • Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
  • Provided excellent customer service for increased customer satisfaction and repeat business.
  • Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.

Education

High School Diploma -

Trinity College
Lismore, NSW

Skills

  • Patience and empathy
  • Customer service
  • Teamwork
  • Customer engagement
  • Policy and procedure adherence
  • Flexible schedule
  • Phone etiquette
  • Merchandise display
  • Fitting room maintenance
  • Calm demeanor

Timeline

Receptionist

Byron Bay Realty
02.2018 - 06.2019

Manufacturer and Retailer

Self-employed
08.2015 - 10.2020

Shop Assistant

Bobs Ayurvedic Fruit & Vegetable Shop
03.2015 - 06.2018

High School Diploma -

Trinity College

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Simone Green