Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Simone Griffiths

Canberra,ACT

Summary

Highly organised and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Skilled in Microsoft Office Suite and adept at fostering client relationships, I have significantly enhanced operational efficiency and team productivity. My strategic approach and problem-solving abilities have consistently driven company objectives and customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Inclusions Coordinator

Canberra Granny Flat Builders
01.2020 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Coordinated with clients, consultants and contractors during construction bidding. Attended all team meetings to resolve technical and project issues, coordinate with team members and review project schedules.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

International Flight Attendant

Qantas Airways
09.2019 - 08.2021
  • Resolved passenger conflicts and medical emergencies during flights.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.

Regional Flight Attendant

QantasLink
08.2016 - 08.2019
  • Streamlined communication between flight crew members, facilitating smooth coordination of cabin services and timely response to emergencies.
  • Developed strong rapport with frequent flyers through attentive care and superior service quality.
  • Participated in regular training sessions to stay current on industry regulations, safety protocols, and customer service techniques.
  • Maintained a safe and comfortable environment for passengers with thorough knowledge of emergency procedures and equipment usage.
  • Reduced customer complaints by promptly resolving issues and escalating concerns to appropriate team members.
  • Promoted a positive company image by consistently delivering high-quality customer service experiences for all passengers.
  • Contributed to the achievement of company performance goals through consistent adherence to operational standards and protocols.
  • Enhanced passenger satisfaction by providing exceptional inflight service and addressing individual needs.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Jewellery Store Manager

Georgie's Fine Jewellery
09.2008 - 08.2016
  • Increased sales by implementing innovative marketing strategies and promoting high-quality jewellery products.
  • Cultivated strong relationships with vendors, negotiating favourable terms for product purchases and delivery schedules.
  • Organised in-store events for promotional purposes, attracting new clients and boosting overall revenue.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Delivered exceptional customer service by addressing client needs promptly and professionally.
  • Prepared detailed reports on store performance metrics for review by senior management during quarterly business reviews.
  • Developed employee training programs to enhance product knowledge and improve sales skills among staff members.
  • Led a team of sales associates to consistently meet and exceed monthly sales targets.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Lumen Christi Catholic College
Pambula Beach, NSW
11-2007

Skills

  • Multitasking and organisation
  • Exceptional Customer service & engagement
  • Data entry
  • Detail Oriented
  • Project management
  • Resume screening
  • Microsoft Office Suite proficiency
  • Verbal and written communication

Certification

  • Current NSW driver’s licence
  • Nominated for ‘Best Customer Service by an Individual’ in the Eden Business Awards.
  • Finalist in NSW Vocational School Student of the Year Awards.
  • Completed ‘Diamond Grading’ Course with Shane Decker.
  • Completed ‘Jewellery Essentials’ Couse through GIA – USA.
  • RSA Course

Interests

  • Enjoy Group Fitness Classes for overall physical and mental well-being
  • Oztag & AFL
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Interior Design

Timeline

Inclusions Coordinator

Canberra Granny Flat Builders
01.2020 - Current

International Flight Attendant

Qantas Airways
09.2019 - 08.2021

Regional Flight Attendant

QantasLink
08.2016 - 08.2019

Jewellery Store Manager

Georgie's Fine Jewellery
09.2008 - 08.2016

High School Diploma -

Lumen Christi Catholic College

Similar Profiles

CREATE PROFILE
Simone Griffiths