Simone Guevara
Morayfield,QLD
Summary
Energetic worker successful at motivating and building positive team dynamics to accomplish goals. Proactive leader with skill for building client rapport through empathetic and compassionate communication. Committed to person centered care.
Overview
21
21
years of professional experience
Work History
Support Coordinator Level 2 & 3
Afford, KHW & Independent Support Coordinator
12.2021 - Current
- Building Strong relationships with Clients, and their families.
- Supporting participants to establish contact with and providers to facilitate choice and control resulting in the establishment of service delivery and positive outcomes
- Ensuring accuracy of client service agreements, quotes and expenditure
- Supporting the participant to evaluate goals and provide outcome reports to the NDIA
- Building and maintaining pro-active relationships with NDIS registered non-registered providers and mainstream community-based resources
- Assist clients with housing options to best suit their goals
- Complete referrals for Allied health professionals
- Undertaking regular training, continuous improvement, and staying abreast of key industry changes
- Complete service bookings and service agreement in line with the current policies and procedures
- Complete weekly invoicing.
- Managed high-volume caseloads of high complex clients, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Hold regular stadholder meeting to ensure best service delivery practises
Senior Disability Support Worker
Afford
05.2020 - 04.2021
- Implantation of rosters daily
- Monitor shifts notes action
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Lead Team meetings, build and maintain positive work culture
- Create Service agreement in line with funding
- Interview new Support Workers / Conduct staff inductions
- Build strong connections and reports with all stakeholder and clients families
- Plan and implement Programs for Day program
- Follow and implement the 6 Standards of care
- Support clients in a group home setting Supporting clients to reach individual goals Supporting clients with complex and/or challenging needs Assistance in building client self-image and self-confidence
- Supporting clients in the use of aids and personal equipment including standing or walking frames, wheelchairs, manual or electric hoists, sliding sheets or moving boards, hearing aids, and other physical aids
- Kept close eye on client vital signs, administered medications and tracked behaviours to keep Regional manager well-informed
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Kept accurate records for client files and handled related paperwork.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Provide access to stimulating activities in the community
- Comply with and complete all necessary training
- Keeping up to date with new policies and procedures.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Assistant in Nursing
Opal
07.2019 - 05.2020
Assistant in Nursing
Blue care
02.2017 - 08.2019
Sales Assistant
TRADETOOLS
08.2013 - 12.2016
Purchasing Officer
Tampico Tools
08.2008 - 05.2013
- Creating staff rosters and managing wages for 8 team members
- Conducting visual merchandising to attract customers
- Meeting KPI's (Key Performance Indicators) to ensure the store is performing well
- Facilitating team development and providing staff with learning and development opportunities
- Ordering stock and sourcing high volume items from unknown suppliers using Peach Software
- Developing and maintaining excellent relationships with all suppliers
- Creating picking slips, checking off and invoicing stock, packing stock, and organizing pickup
- Maintaining stock control by keeping stock below target and maintaining correct stock levels for over 15,000 product lines
- Providing excellent customer service and increasing sales
- Handling cash, processing sales, banking and opening and closing the store
- Problem-solving and ensuring regular housekeeping is carried out.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
Sales Assistant
Bunnings
02.2004 - 11.2008
Education
Diploma of Community Services (case Management) -
Aspire To Succeed
01.2023
Cert IV Ageing Support -
Intercare Training
01.2013
Cert III in Fitness: Fitness Group Trainer -
PT Train College
01.2011
Cert IV in Small Business Management -
Orion Training Group
01.2011
Completion of grade 12 -
Southern Cross Catholic College
01.2003
Skills
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Reliable, honest, and genuine
- Time management
- Professional and mature
- Strong problem solver
- Dedicated team player
- Strong interpersonal skills
- Excellent administration and time management skills
- Training and mentoring
- Appointment management
Address
- Morayfield, QLD, 4506
References
- Kelly Harrison Wellness, Supervisor, 0493 636 158
- Joe-Marie, Previous District Manager Afford, 0404 967 861
- Steven Platt, Manager, TradeTools, 0420 790 813
Timeline
Support Coordinator Level 2 & 3
Afford, KHW & Independent Support Coordinator
12.2021 - Current
Senior Disability Support Worker
Afford
05.2020 - 04.2021
Assistant in Nursing
Opal
07.2019 - 05.2020
Assistant in Nursing
Blue care
02.2017 - 08.2019
Sales Assistant
TRADETOOLS
08.2013 - 12.2016
Purchasing Officer
Tampico Tools
08.2008 - 05.2013
Sales Assistant
Bunnings
02.2004 - 11.2008
Diploma of Community Services (case Management) -
Aspire To Succeed
Cert IV Ageing Support -
Intercare Training
Cert III in Fitness: Fitness Group Trainer -
PT Train College
Cert IV in Small Business Management -
Orion Training Group
Completion of grade 12 -
Southern Cross Catholic College
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