Simone HAINES
2/19 Alahna Drive, Armidale, NSW 2350,Australia
Summary
I proudly identify as a Dhungutti woman and am accepted as such within the Walcha Aboriginal community as well as being accepted in the Armidale area. I have an abundance of work experience, qualifications and certificates, and practical skills. I work well in a team, am reliable and dependable, cooperative, a fast learner and confident in my abilities. I would be a great asset to your team.
Overview
28
28
years of professional experience
Work History
Administrative Assistant in Events Operations
Oorala Aboriginal Centre
01.2019 - 01.2024
- Company Overview: University of New England
- Answering phone calls and emails
- Greeting clients and visitors
- Communicating with senior managers and other colleagues
- Answering customers’ questions
- Written communication such as compiling reports, memos, faxes, and other documents
- Developing and distributing internal communications
- Using problem-solving skills to resolve office-related issues
- Actively participate in the implementation and maintenance of continuous improvement in line with the Quality Improvement Council (QIC) standards
- University of New England
Medical Receptionist
Armajun Health Service Aboriginal Corporation
01.2016 - 01.2019
- Provide support and assistance to all internal staff including health workers and doctors with advice, medical records and appointment setting
- Assist clients in the areas of reception, bookings on the telephone and with all other enquiries
- Provide administrative support services to all staff as required and maintain organisational and client file databases to ensure data integrity and accuracy
- Maintain confidentiality of client treatment records and manage and file according to the service standards
- Effectively collaborate with team members to ensure that the overall services of the organisation are operating effectively and efficiently while maintaining a harmonious team environment
- Actively participate in the implementation and maintenance of continuous improvement in line with the Quality Improvement Council (QIC) standards
Quick Smart Program Facilitator
Walcha Central School
01.2011 - 01.2016
- Assist students in the classroom from Kindergarten to Year 9 to develop skills and understanding that will enable them to independently participate in class activities
- To further reduce the gap in literacy and numeracy for targeted student’s and increase student engagement and achievement at school
- Maintain a structured timetable in negotiation with teachers to ensure all eligible students receive tutor support
- Keep a record to communicate observations and information about each student to the class teacher on request
- Assist teachers to communicate and provide feedback to parents, caregivers and community members
Medical Reception/Records Clerk
Pat Dixon Medical Centre
01.2005 - 01.2007
- Welcome visitors, assist in their enquiries and provide direction to the appropriate department
- Answer and direct incoming calls to the correct staff member
- Maintain the presentation of the reception area to ensure a professional image is displayed at all times
- Assist with the administrative duties in an efficient and effective manner, delivery of routine administration activities maintaining relevant databases through accurate data input and processing records and ensure records are kept up to date at all times
- Dissemination of documents, preparing documentation and scheduling practice appointments
- Process Medicare billing (including itemised if required) for each client on a daily basis in consultation with Practise Manager and Medical Officer
Front Desk Manager
New England Regional Art Museum
01.1996 - 01.2005
- Maintain an excellent client service relationship not only with the Volunteers but also with the wider public
- Supervise volunteers, coordinate weekly monthly volunteer rosters
- Coordinate entire volunteer program
- Daily running of the Front desk, reconciling the daily takings, Daily Eftpos Settlements, Stock Control/Stock Take
- Coordinate Membership program of over 700 members, involving regular updating of members records including preparing invoices for subscription renewals and reminders, receipting of all monies for subscription renewals, preparing Tax deductible receipts, distribution of membership cards for new and existing member
- Maintain print and electronic information systems related to the Museum’s collections including photographic documentation and Research Centre material
- Control the location of objects in the Store Room, ensuring that storage is in accordance with the appropriate conservation safeguards and current museum standards
- Perform periodic inventory checks on collections
- Liaise with the Collections Manger, technical staff and outside advisors to develop a program of conservation treatment priorities and procedures appropriate to the collections
- Other administrative duties as requested by the Director
Education
Certificate IV in Business -
BCA National Training Group
Sydney01.2018
Quick Smart Certificate Workshop -
Simmers - University of New England
Armidale01.2012
Certificate IV in Business Governance -
Amaroo Local Aboriginal Land Council
Walcha01.2010
OHS General Induction for Construction Work in NSW -
Jobs Australia Walcha
Walcha01.2008
Retention and Disposal of Public Health Sector Records -
The Royal Australian College of General Practitioners
Sydney01.2006
Statement of Participation Dealing with Difficult Emotions -
Aroonba Aboriginal Corporation
Armidale01.2005
File marker Pro Certificate of Completion -
UNE Armidale
Armidale01.2004
Medical Receptionist Workshop -
NSW & ACT Faculty
Sydney01.2000
Skills
- Strong work ethic
- Commitment to task completion
- Strong Written and Oral Communication Skills
- Time Management
- Problem Solving
- Ability to handle sensitive issues and controversial matters
- Cultural sensitivity and competency
- Mail handling
- Bookkeeping
- Scheduling
- Records retrieval
- Reception oversight
- Mail distribution
- Administrative operations
- Risk management
- Customer and client relations
- Data entry
- Appointment scheduling
- Records administration
- Microsoft Excel
- Scheduling and calendar management
Communityandculturalexperience
- Walcha Koori Homework Centre
- Tutor – Walcha Central School
- Walcha Aboriginal Education Consultative Group Treasurer
- Amaroo Local Aboriginal Land Council Board Member
References
- Guido Posthausen, Oorala Centre Acting Director, 6773 3439
- Ms Abby Croft, Armajun Aboriginal Health Service, 0429 331 488
- Dr Yun Lam Cheung, Armajun Aboriginal Health Service, 0424 279 108
Educationcertificatesandtraining
- Certificate IV in Business, 12/01/18, BCA National Training Group, Sydney
- Safe Work New South Wales, 12/01/17, Health & Safety Representative Training Course
- Quick Smart Certificate Workshop, 12/01/12, Simmers - University of New England, Armidale
- Certificate IV in Business Governance, 12/01/10, Amaroo Local Aboriginal Land Council Walcha
- OHS General Induction for Construction Work in NSW, 12/01/08, Jobs Australia Walcha
- Retention and Disposal of Public Health Sector Records, 12/01/06, The Royal Australian College of General Practitioners
- Medical Receptionist Workshop NSW & ACT Faculty, 12/01/00, Sydney
- Statement of Participation Dealing with Difficult Emotions, 12/01/05, Aroonba Aboriginal Corporation, Armidale
- File marker Pro Certificate of Completion, 12/01/04, UNE Armidale
Other
- Current NSW Working with Children Check, WWC0109319E
- NSW Driver’s License
Timeline
Administrative Assistant in Events Operations
Oorala Aboriginal Centre
01.2019 - 01.2024
Medical Receptionist
Armajun Health Service Aboriginal Corporation
01.2016 - 01.2019
Quick Smart Program Facilitator
Walcha Central School
01.2011 - 01.2016
Medical Reception/Records Clerk
Pat Dixon Medical Centre
01.2005 - 01.2007
Front Desk Manager
New England Regional Art Museum
01.1996 - 01.2005
Certificate IV in Business -
BCA National Training Group
Quick Smart Certificate Workshop -
Simmers - University of New England
Certificate IV in Business Governance -
Amaroo Local Aboriginal Land Council
OHS General Induction for Construction Work in NSW -
Jobs Australia Walcha
Retention and Disposal of Public Health Sector Records -
The Royal Australian College of General Practitioners
Statement of Participation Dealing with Difficult Emotions -
Aroonba Aboriginal Corporation
File marker Pro Certificate of Completion -
UNE Armidale
Medical Receptionist Workshop -
NSW & ACT Faculty
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