Simone Hart
Berwick,Vic
Summary
Accomplished Pre Site Project Manager with a proven track record delivering project efficiency in a fast paced environment while providing excellent customer service to clients. Expert in project management using collaboration and communication, demonstrated through increased repeat business and streamlined operations.
Reliable and adaptable to evolving project requirements, ensuring project goals are achieved with collaborative success and high-quality outcomes. (Australian citizen)
Overview
19
19
years of professional experience
Work History
Pre Site Project Manager
Shotton Lifts
01.2016 - Current
- Developed strong relationships with clients/builders/architects, leading to increased repeat business and referrals for elevators in residential and commercial projects.
- Improved project efficiency by streamlining communication and documentation between key team members in engineering, manufacturing, installation and servicing.
- Managed multiple projects concurrently through different stages of progress while maintaining a consistently high level of quality control throughout each stage of the sale.
- Reporting using Salesforce CRM & Click Up
- Scheduling to ensure key milestones are met during project timeframe
- Fostered an open and inclusive work environment that promoted collaboration, constructive feedback, and continuous improvement among team members.
- Developed and implemented documentation processes to support and enhance transition of sale through to installation
Contracts Administrator
NEC Australia
07.2006 - 12.2015
- Maintained and managed large volume of high value contracts involving maintenance support and service deliverables using SAP CRM
- Demonstrated high level of customer service to clients when implementing contracts, and during modification and billing discussions.
- Gathered information on subcontractor pricing for project development.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated with legal counsel to resolve disputes or clarify contractual language, minimizing liabilities.
- Developed and maintained a centralized contracts database for easy access and increased efficiency.
Contract Coordinator
Metricon
10.2005 - 07.2006
- Managed a high volume of up to 120 new home contracts with clients from contract signing through to site start.
- Provided expert guidance and high level customer service to new home buyers.
- Managed coordination of all contract requirements through related departments from engineering, drafting, permits and interior fitout departments
- Ensured compliance with regulatory requirements by maintaining accurate records and staying current with related council restrictions and planning delays.
- Addressed contract disputes and provided advice and guidance to resolve issues.
Skills
- Project Management
- Customer service management
- Estimating and procurement
- Scheduling coordination
- Document drafting & preparation
- Schedule management
- Dispute resolution
- Motivational leadership
- Multitasking and organization
- Complex Problem-solving
Computer Proficiency
Microsoft Office Suite
Adobe Editor
CRM (Salesforce, SAP)
Click Up
Xero
M1
Timeline
Pre Site Project Manager
Shotton Lifts
01.2016 - Current
Contracts Administrator
NEC Australia
07.2006 - 12.2015
Contract Coordinator
Metricon
10.2005 - 07.2006
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