Simone Heperi
Melbourne
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Anglers Tavern
Melbourne
07.2024 - Current
- Managed high-volume bar operations, ensuring timely service and quality beverage preparation.
- Served high customer volumes during private functions, club nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing guest intoxication.
Health Insurance Consultant
Defence Health Ltd
Melbourne
01.2022 - 06.2025
- Answered inbound calls/emails from existing policyholders to answer inquiries and discuss insurance related queries.
- Monitored customer feedback in order to assess satisfaction levels with services provided.
- Reviewed claims data to identify areas of potential savings or improvement.
- Educated our members about health insurance coverage options, benefits and costs.
- Analyzed client health insurance needs to provide tailored recommendations and solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Worked through daily direct credit reports
- Liaised with Medicare and other private health care insurers
- Mentored junior consultants.
- Collaborated with cross-functional teams to improve service delivery and client satisfaction.
Assistant Store Manager
Macpac
04.2018 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
NA -
Auckland Girls Grammar High School
Auckland NZ 01.2011 - 12/2015
Skills
- Health insurance knowledge
- Product education
- Payment processing
- Team collaboration
- Effective communication
- Inventory management
- Call center experience
- CRM software
- Money handling
- Call documentation
- Staff education and training
- Inbound call management
- Product knowledge
- Resourcefulness
- Professionalism
- Phone etiquette
References
Holley Smith - Venue Manager - Anglers Tavern
Phone: +61 409 164 303
Gwen Chaikajonsiri - Supervisor - Anglers Tavern
Phone: +61 473 881 367
Louise Houston - Member Advocate Leader - Defence Health
Phone: +61 404 147 977
Shan Smales - Store Manager - Macpac Werribee
Phone: +61 478 155 108
Certification
The Barista Workshop - successfully completed Espresso Fundamentals
RSA
Timeline
Bartender
Anglers Tavern
07.2024 - Current
Health Insurance Consultant
Defence Health Ltd
01.2022 - 06.2025
Assistant Store Manager
Macpac
04.2018 - 01.2022
NA -
Auckland Girls Grammar High School
01.2011 - 12/2015