Simone Hinks
Summary
A motivated, loyal and articulate individual with a passion for customer satisfaction, service excellence and standards. Born into the hotel industry, with years of international experience both operationally and in development, I am now at a stage in my life, where I am ready to apply my skills and add value to a new opportunity.
Overview
25
25
years of professional experience
Work History
CAREgiver
HomeInstead
09.2023 - Current
- My role as a CAREgiver is to assist clients with activities of daily living, promoting independence and quality of life in their homes.
- Services include but are not limited to providing companionship, personal care, meal preparation, housekeeping, medication reminders, shopping and transportation.
Manager, Development
Radisson Hotel Group
04.2018 - 11.2022
- Growing of The Radisson Hotel Group Portfolio in Sub-Saharan Africa focusing on 10 Anglophone markets.
- Taking new hotel leads from initial contact to the final signing of the international management agreement with an owner(s).
- Ensuring personal and team target is achieved annually.
- Creating and maintaining of owner relationships.
Assistant Manager, Development
Radisson Hotel Group
04.2016 - 03.2018
- Growing of The Radisson Hotel Group Portfolio in Sub-Saharan Africa focusing on 6 Anglophone markets.
- Taking new hotel leads from initial contact to the final signing of the international management agreement with an owner(s).
- Ensuring personal and team target is achieved annually.
- Creating and maintaining of owner relationships.
Business Development Coordinator
Radisson Hotel Group
05.2011 - 03.2016
- Organisation of owner accommodation and all requests.
- Organisation of regular events and international conferences relevant for the region.
- Assisting team with preparing projections, contract negotiations, board papers and execution of agreements.
- Maintaining external relationships with all industry related professionals.
Front Office Manager
Delaire Graff Lodges & Spa
01.2011 - 04.2011
- Management and development of front office team.
- The management and execution of events at Lodges.
- Supervision of the booking of groups from enquiry up to departure including activities.
- The smooth running of all activities within the front office department including reporting.
- Building and maintenance of client relationships and guest retention.
Onboard Food & Beverage Manager
Etihad Airlines
12.2008 - 11.2010
- Full knowledge of the Etihad product and services in First & Business Class.
- Onboard guest satisfaction from boarding till disembarkation.
- Implementation of Health & Safety Regulations.
Assistant Front Office Manager & Conventions Sales Coordinator
The Westin
01.2006 - 11.2008
- Assistance with the smooth running of all activities within the front office department including reporting.
- Booking of groups into the hotel for either accommodation/conference/private events from enquiry to execution.
- Building and maintenance of client relationships and guest retention.
- Departmental relationships (F&B, Banqueting, Front Office, Finance Supervision and development of all staff).
Front Office Manager & Duty Manager
Cellars-Hohenort Hotel & Spa
10.2004 - 12.2005
- Management of all front office related duties.
- Management of all outlets and teams.
- Ensuring every guest expectation exceeded.
- Running of daily events and functions.
- Recruitment and development of staff.
- Weekly and monthly reports.
Front Office Trainee & Senior Receptionist
Hambleton Hall Hotel
06.2002 - 01.2004
- This was conducted to complete my front office training as a requirement of my diploma.
- On completion, I was then employed by the establishment as a Senior Receptionist.
Food & Beverage Management Trainee
The Savoy
12.2000 - 06.2001
- Extensive training in the banqueting kitchens.
- Extensive training in food and beverage service to the private dining rooms.
General Trainee
The Table Bay Hotel
05.1999 - 12.1999
- I experienced time training in all departments pertaining to the hotel.
- This was completed before I commenced my diploma in Hospitality Management.
Education
Diploma in Hospitality Management
The Cape Technikon Hotel School
Cape Town, South Africa01.2002
International Baccaleureat
Waterford Kamhlaba, United World College of Southern Africa
Eswatini01.1998
Usuthu Forest Primary School
Eswatini01.1990
Skills
Strong administration
Strong organisation
Excellent written and verbal communication
Work well within a team as well as independently
References
Contact details are available on request.
Languages
German
Professional Working
Timeline
CAREgiver
HomeInstead
09.2023 - Current
Manager, Development
Radisson Hotel Group
04.2018 - 11.2022
Assistant Manager, Development
Radisson Hotel Group
04.2016 - 03.2018
Business Development Coordinator
Radisson Hotel Group
05.2011 - 03.2016
Front Office Manager
Delaire Graff Lodges & Spa
01.2011 - 04.2011
Onboard Food & Beverage Manager
Etihad Airlines
12.2008 - 11.2010
Assistant Front Office Manager & Conventions Sales Coordinator
The Westin
01.2006 - 11.2008
Front Office Manager & Duty Manager
Cellars-Hohenort Hotel & Spa
10.2004 - 12.2005
Front Office Trainee & Senior Receptionist
Hambleton Hall Hotel
06.2002 - 01.2004
Food & Beverage Management Trainee
The Savoy
12.2000 - 06.2001
General Trainee
The Table Bay Hotel
05.1999 - 12.1999
Diploma in Hospitality Management
The Cape Technikon Hotel School
International Baccaleureat
Waterford Kamhlaba, United World College of Southern Africa
Usuthu Forest Primary School
Similar Profiles
Sylvester HandySylvester Handy
Janitor at HomeinsteadJanitor at Homeinstead
Suzanne SimpsonSuzanne Simpson
PSW at HomeInsteadPSW at HomeInstead
Jaggar Bock OgilvieJaggar Bock Ogilvie
In Home Healthcare Provider at HomeInsteadIn Home Healthcare Provider at HomeInstead
Mary FrewenMary Frewen
Carer at HomeInsteadCarer at HomeInstead
Omar MckenzieOmar Mckenzie
Caregiver at Nascentia HealthCaregiver at Nascentia Health