Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Simone Honeyman

Kootingal,Australia

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to and support organizational goals.

Overview

27
27
years of professional experience

Work History

APS3 - Participant Support Officer

NDIS
Tamworth, New South Wales
07.2024 - Current
  • Resolved customer queries in a timely manner and provided first point of contact and support for participants presenting for in-person appointments, over the phone, via email, and operating counter and reception in the NDIS office.
  • Resolving a high volume of straightforward enquiries using available information, advice, and scripts.
  • Actioning straightforward planning pathway, supplementary delegate tasks as per the NDIS Act, and in accordance with work instruction and operational guidelines.
  • Escalating complex planning tasks for response by senior team members or other Service Delivery teams.
  • Provide on-the-job support for peers and work collaboratively in a team environment.
  • Have obtained knowledge of a range of work practices and procedures with an element of complexity, as well as the operation of associated equipment and tools.
  • Maintained accurate records of customer interactions and service requests.
  • I am committed to & value our NDIA values.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Have taken responsibility for organizing task allocation and checking quality of work.
  • Take initiative in completing large procedural tasks and responding to varying circumstances.

Haul Truck Operator

Whitehaven Coal Mine
12.2021 - 07.2024
  • Driving Hitachi 5000, Hitachi 3500 & Cat trucks dumping Coal & soil to different locations in the pit
  • Skilled driver in Hitachi 5000, Hitachi 3500 & Cat trucks
  • Skilled in pit bus driver delivering people to trucks and back to Central Pick up location
  • Working 12.5 hour day and night shift on a rotating roster
  • Knowledgeable of work place Safety procedures and instructions
  • Knowledgeable of 2 Way usage

Recruitment Officer

Speediestaffsolutions
07.2021 - 12.2021
  • Working with the Chief Operations Officer and other Recruitment officer to enhance the business of Speediestaffsolutions
  • Working with current and new companies to find new job seekers
  • Contacting and organising new and current job seekers for work with current and new Companies
  • Seeking new companies throughout the North West & New England area
  • Organising timesheets for current employees to ensure that they are completed correctly and sending through to payroll
  • Visiting companies and employees on a regular basis in the North West and New England Region to ensure things are going smoothly and if there are any issues
  • Holding regular meetings with the COO & other Recruitment Officer to get new ideas of how we can enhance our business and be better at what we do

Administration Assistant

Speediestaffsolutions
05.2021 - 07.2021
  • Admin assistant to the Chief Operations Officer
  • My position requires a high level of communications with staff, current employees and new employees
  • To have a high level of Time Management skills and to keep records up to date
  • Ensure that policies and procedures are enforced
  • Contacting new job seekers
  • Updating appointment calendars for immediate staff
  • Making appointments for COO
  • Developing new businesses & clients
  • Organising new & current Job seekers with companies when needed

Asset Property Manager

Burke & Smyth Real Estate
01.2016 - 05.2021
  • Manager 181 properties on a daily basis to maximise rental income, provide up to date rental legislation and management service to clients both property investors and tenants to ensure a positive outcome is achieved
  • This position requires attention to detail, high level of communication skills, identify work properties, and follow routines, policies and procedures
  • Manage a portfolio of properties
  • Contract & Lease Negotiations
  • Vendor Service Management
  • Market Research & Analysis and weekly KPI's
  • Budget Development & Forecasting
  • Safety & Building Code Compliance
  • Process & Standards Improvements
  • Team Leadership & Training
  • Ensure instructions from senior staff or appropriate persons are followed

Receptionist

Burke & Smyth Real Estate
01.2015 - 01.2016
  • Provide first point of contact for the company, greeting visitors, welcoming and directing and announcing accordingly both in person and over the telephone
  • Answer and screen calls and provide information as required
  • Assure that all reception responsibilities were completed accurately and delivered with high quality and in a timely manner
  • Provide professional support to management and all colleagues
  • Welcoming and greeting visitors
  • Answer, screen and forward incoming calls
  • Receive and sort daily mail
  • Update appointment calendars, schedule meetings and appointments
  • Perform other clerical duties such as filing, photocopying, collating, faxing etc
  • Assist marketing with artwork and digital proofs

Branch Manager

St Johns Ambulance
01.2008 - 01.2015
  • Company Overview: St John Ambulance is the largest first aid training provider in Australia, training public and corporate clients in life saving first aid, and business activities within First Aid Services and Training including the sales and service of first aid supplies to public and commercial clients
  • As the Branch Manager to a successful team and the driving force for sales and business development for first aid training and related products
  • I was required to meet and exceed targets and develop innovative strategies to build new relationships and increase profit and turnover
  • Along with the ability to create strong and profitable business relationships I implemented marketing concepts to assist with the implementation of marketing strategies with my team
  • Develop new business and partnerships
  • Develop strategies to meet market trends and increase market share
  • Identify and report on market and competitor trends
  • Prepare detailed quotations for clients and follow up and monitor progress
  • Perform presentations to clients on SJA products and services
  • Manage and report monthly performance against budget
  • Provide leadership with my team
  • Work Health & Safety Guidelines and Policies where met
  • Provide training programs to improve efficient operation and facilitate systems
  • Implement new Occupational First Aid courses to branches, which have been successful
  • St John Ambulance is the largest first aid training provider in Australia, training public and corporate clients in life saving first aid, and business activities within First Aid Services and Training including the sales and service of first aid supplies to public and commercial clients

Branch Assistant

St Johns Ambulance
01.2003 - 01.2008
  • Reporting to the Branch Manager, providing support to Management and sales team
  • This position required strong communication skills and strong professional writing skills and the highest level of communication was required
  • This position also gave me the skills and knowledge to further my career within St Johns Ambulance
  • Management of busy diaries
  • Research and preparation of reports and briefing notes
  • Co-ordination of requests from within the office
  • Meeting agenda preparation and the taking of minutes and follow up of action items
  • Providing assistance for first aid courses and booking schedule
  • Other general and administrative support tasks

Personal Assistance to the Manager

Fuji Xerox Australia
01.2002 - 02.2003
  • In this position I work closely with the Manager and staff to provide administrative support
  • Assisting the manager with time management and completing secretarial and administrative tasks in a competent and professional manner
  • I provided extensive knowledge of the organisation with key personnel and had a full understanding of the aims and objectives of my Manager and Fuji Xerox Australia
  • Providing discretion and confidentiality was an essential attributes to my position
  • Carrying out specific projects and research
  • Responsibility for accounts and budget reporting
  • Taking on some of the manager's responsibilities and working more closely with management
  • Delegating work to others in the manager's absence
  • Being involved in decision-making processes
  • Organising staff meeting and meeting minute taking and reporting follow up for management
  • Liaising with customers to ensure a positive result was achieved
  • Management travel and accommodation bookings and itineraries

Customer Service Operator

Fuji Xerox Australia
01.1998 - 01.2002
  • As a Customer Service Operator within Fuji Xerox Australia my duties required strong communication and negotiation skills and ability to multi task
  • I required the ability to handle customers tactfully in a stressful and difficult situation
  • I handled confidential financial and personal information appropriately
  • This position taught me to deal with the public with an empathetic approach while achieving and with holding the companies policies and procedures within their market approach
  • Incoming calls and inquiries from prospective customers and complaints
  • Assists customers effectively by solving customer disputes
  • Provides customer additional information and explains services
  • Discusses products offered and ensures customer satisfaction
  • Tactfully handles confrontational or stressful interactions with the public
  • Completes supporting paperwork and data entry as required
  • Accurately capture customer information

Education

CERTIFICATE IV IN BUSINESS FRONTLINE MANAGEMENT -

TAREE TAFE COLLEGE
Taree
01.2011

ST JOHNS SECONDARY COLLEGE -

ST JOHNS SECONDARY COLLEGE
01.2001

COMPLETED COURSEWORK TOWARDS REAL ESTATE COURSE -

Skills

  • Decision Making
  • Problem Solving
  • Attention to Detail
  • Multitasking
  • Customer Service
  • Organizational Skills
  • Reliability
  • Time management abilities
  • Teamwork and Collaboration
  • Excellent Communication
  • Adaptability and Flexibility
  • Professionalism

Hobbies and Interests

  • Quality time with my family
  • Socialising with friends
  • Horse riding
  • Travelling

References

  • NATALIE GRAHAM, Burke & Smyth, Manager, (040) 966-4704, n.graham@outlook.com.au
  • RACHEL BLOOR, St John Ambulance, Manager, (041) 358-9770, Rachel.bloor@charterhall.com.au

Timeline

APS3 - Participant Support Officer

NDIS
07.2024 - Current

Haul Truck Operator

Whitehaven Coal Mine
12.2021 - 07.2024

Recruitment Officer

Speediestaffsolutions
07.2021 - 12.2021

Administration Assistant

Speediestaffsolutions
05.2021 - 07.2021

Asset Property Manager

Burke & Smyth Real Estate
01.2016 - 05.2021

Receptionist

Burke & Smyth Real Estate
01.2015 - 01.2016

Branch Manager

St Johns Ambulance
01.2008 - 01.2015

Branch Assistant

St Johns Ambulance
01.2003 - 01.2008

Personal Assistance to the Manager

Fuji Xerox Australia
01.2002 - 02.2003

Customer Service Operator

Fuji Xerox Australia
01.1998 - 01.2002

CERTIFICATE IV IN BUSINESS FRONTLINE MANAGEMENT -

TAREE TAFE COLLEGE

ST JOHNS SECONDARY COLLEGE -

ST JOHNS SECONDARY COLLEGE

COMPLETED COURSEWORK TOWARDS REAL ESTATE COURSE -

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