Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Simone Jelsma

Simone Jelsma

Erina,NSW

Summary

Highly motivated and detail-oriented law graduate with a strong interest in Criminal Law and Family Law, aspiring to become an Independent Children's Lawyer. I possess a diverse skill set honed through academic and practical experiences, enabling me to analyse complex legal issues and deliver effective solutions. Committed to advocating for clients and upholding the highest ethical standards in all legal practices, I bring a wealth of life skills to the table, ready to make a meaningful impact.

Overview

13
13
years of professional experience

Work History

Head of People and Culture

Making Footprints
Lisarow, NSW
11.2023 - Current
  • Utilise specialised rostering software tailored to handle large staff numbers.
  • Monitoring shift planning, time tracking, and employee availability management.
  • Implement automated scheduling algorithms to optimise shift allocation based on factors like employee preferences, availability, skill sets, and labor regulations.
  • Maintain flexibility in scheduling to accommodate employee needs, such as part-time hours, parental leave, or flexible working arrangements.
  • Utilise data analytics tools to analyze staffing patterns, identify trends, and optimize rostering processes for efficiency and cost-effectiveness.
  • Utilise digital platforms or mobile apps for real-time communication.
  • Regularly assess the training needs of employees based on their roles, skill levels, and organisational goals.
  • Implement performance management systems to track employee progress, provide feedback, and identify areas for improvement.
  • Provide clear pathways for career advancement within the organisation, including opportunities for promotion, lateral moves, and skill diversification.
  • Recognise and reward employees for their achievements and contributions to foster motivation and engagement.
  • Promote work-life balance initiatives, such as flexible working hours, remote work options, and wellness programs.
  • Organise team-building activities, social events, and employee recognition programs to foster a sense of belonging and camaraderie.
  • Prioritize employee health and safety by adhering to occupational health guidelines, providing ergonomic workstations, and offering health insurance benefits.
  • Ensure compliance with labor laws, industry regulations, and organisational policies regarding working hours, breaks, overtime, and leave entitlements.

Family Assistant

Kirralee Tennant
Holgate, NSW
06.2016 - 08.2023
  • Developed and maintained positive relationships with clients and families to support comprehensive care.
  • Supported busy parents with personal errands, such as grocery shopping, dry cleaning pick-ups, or appointment scheduling.
  • Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
  • Facilitated open communication among family members by arranging regular meetings to collaboratively discuss concerns or upcoming events.
  • Organised activities that enhanced children's physical, emotional, and social well-being.
  • Provided tutoring support for children with school assignments, resulting in improved academic performance.
  • Served as the primary point of contact between the family and outside service providers for seamless communication.
  • Identified warning signs of emotional and developmental problems in children.
  • Enhanced family organisation by implementing efficient scheduling systems and maintaining calendars.

Legal Training

Wyong Local Court
07.2022 - 11.2022
  • Client liaison, understanding the client's needs and requirements in their legal case.
  • Adhering to courtroom etiquette.
  • Reading case notes and being able to identify the strengths of the case.
  • Writing advice letters and legal opinions for clients.
  • Negotiating settlements in and out of court with prosecutors.
  • Learning magistrate duties and caseloads.

Customer Service

FACS- Department of Housing
11.2016 - 06.2017
  • Customer service.
  • Property inspections and property care.
  • Anti-Social Behaviour monitoring and dealings.
  • Client file updates.
  • Escalations of any complex cases of homelessness or self-harm.
  • Mandatory Reporting.
  • Filing, data entry.
  • Training and upskilling.
  • Case-sensitive files.

Client liaison officer

LEGAL AID
Gosford, NSW
06.2014 - 11.2016
  • Front desk reception
  • Mail organisation and distribution
  • Appointment-making and client allocating
  • Initial liaison officer for all clients
  • Case-sensitive data entry and documentation filing
  • Organisation of the practice meetings and room allocations
  • The key contact person for all Solicitors and office staff
  • Ensuring that the office runs to schedules and appointment times
  • Answering phones and ensuring that all clients are in the correct workshops
  • Working autonomously and as part of a team.

Clerical Clerk

ATTORNEY GENERALS OFFICE
06.2014 - 11.2016
  • Children's Court, Local Court, and Drug Court clerk.
  • Liaising with Participants in the Local Drug Court.
  • Ensuring all forms for drug and alcohol analysis are filled out correctly.
  • Directing participants up to the judge in the courtroom if admissions are made, or they are found with synthetics while giving samples.
  • Data Entry, inclusive of case-sensitive information.
  • Ensuring accurate filing and paperwork for the Judges and Magistrates in court.
  • Answering the phones and relaying important information and messages.
  • Being able to articulate and present information readily and accurately.
  • Put the court dates in the system, upon the urinalysis results, alphabetically.
  • Take and pick up files from the court, and respond to all email requests from the courtroom, running them into the courts urgently for all matters.
  • Enter all files and outcomes for court hearings and custodians.
  • Manage court diary, emails, and communications, while ensuring that all stakeholders, such as Police, Solicitors, Correctives, Juvenile Justice, and Defendants, have accurate, timely results.
  • Maintain relationships with Probation and Parole, Juvenile Justice, Sheriffs, DOHS, and any associated Solicitors, Lawyers, or case workers.

Store Manager

RED ROOSTER, ERINA AND GOSFORD
06.2011 - 06.2014
  • Running a store with over 28 staff and 3-4 Assistant Managers.
  • Ensuring compliance with the strict company guidelines and procedures, while ensuring nationwide standards.
  • Building strong KPIs, budgets, profit and loss, and stock control.
  • Improving and implementing all resources and training for staff to keep current and efficient.
  • Keeping the business running at profit levels.
  • Staff rostering and human resource qualities and checks.
  • Developing a strong staff culture and loyalty.

Education

Bachelor of Law - Law Majoring in Criminology

Macquarie University
Sydney, NSW
03.2024

Youth Mental Health First Aid
Central Coast
04-2023

Certificate IV Frontline Management -

First Aid Certified -

Certificate IV Assessment and Training -

Food Safety Supervisor -

MYOB -

Skills

  • Senior Management across various industries
  • Extensive staff training and development
  • Research Skills
  • Analytical Skills
  • Computer proficient in all programs
  • Able to work autonomously
  • Communication skills
  • Critical Thinking
  • Interpersonal Skills
  • Maintaining Confidentiality
  • Attention to detail
  • Creative problem solving

References

  • Kirralee Tennant, Kirrajane77@gmail.com, 0408204030, Magistrate Perry
  • Samantha Mckensey, Sam.mckensey@sirowendixon.com.au, 0410227457, Barrister
  • Fiona Cotton, Fiona_cotton@agd.nsw.gov.au, 0409478770, Senior Registrar of the Childrens Court

Timeline

Head of People and Culture

Making Footprints
11.2023 - Current

Legal Training

Wyong Local Court
07.2022 - 11.2022

Customer Service

FACS- Department of Housing
11.2016 - 06.2017

Family Assistant

Kirralee Tennant
06.2016 - 08.2023

Client liaison officer

LEGAL AID
06.2014 - 11.2016

Clerical Clerk

ATTORNEY GENERALS OFFICE
06.2014 - 11.2016

Store Manager

RED ROOSTER, ERINA AND GOSFORD
06.2011 - 06.2014

Bachelor of Law - Law Majoring in Criminology

Macquarie University

Youth Mental Health First Aid

Certificate IV Frontline Management -

First Aid Certified -

Certificate IV Assessment and Training -

Food Safety Supervisor -

MYOB -

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