Simone Jelsma
Erina,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Head of People and Culture
Making Footprints
11.2023 - Current
- Utilize specialized rostering software tailored to handle large staff numbers. These systems often include features for shift planning, time tracking, and employee availability management.
- Implement automated scheduling algorithms to optimize shift allocation based on factors like employee preferences, availability, skill sets, and labor regulations.
- Maintain flexibility in scheduling to accommodate varying employee needs, such as part-time hours, parental leave, or flexible working arrangements.
- Utilize data analytics tools to analyze staffing patterns, identify trends, and optimize rostering processes for efficiency and cost-effectiveness.
- Use historical data and predictive analytics to forecast staffing needs accurately, especially during peak seasons or special events.
- Establish clear communication channels for staff to request schedule changes or provide availability updates. Utilize digital platforms or mobile apps for real-time communication.
- Regularly assess the training needs of employees based on their roles, skill levels, and organizational goals.
- Develop comprehensive training programs covering various aspects such as technical skills, customer service, leadership, and compliance training.
- Encourage a culture of continuous learning and skill development through workshops, seminars, online courses, and mentorship programs.
- Implement performance management systems to track employee progress, provide feedback, and identify areas for improvement.
- Provide clear pathways for career advancement within the organization, including opportunities for promotion, lateral moves, and skill diversification.
- Recognize and reward employees for their achievements and contributions to foster motivation and engagement.
- Promote work-life balance initiatives such as flexible working hours, remote work options, and wellness programs.
- Establish feedback mechanisms to solicit input from employees regarding their job satisfaction, work environment, and suggestions for improvement.
- Organize team-building activities, social events, and employee recognition programs to foster a sense of belonging and camaraderie.
- Prioritize employee health and safety by adhering to occupational health guidelines, providing ergonomic workstations, and offering health insurance benefits.
- Ensure compliance with labor laws, industry regulations, and organizational policies regarding working hours, breaks, overtime, and leave entitlements.
- Maintain accurate records of employee schedules, training activities, certifications, and performance evaluations to demonstrate compliance and facilitate audits.
Family Assistant
Kirralee Tennant
06.2016 - 08.2023
- Developed and maintained positive relationships with clients and families to support comprehensive care.
- Transported children to and from activities using personal or family vehicle.
- Developed strong relationships with children through active listening, empathy, and patience, creating a trusting bond within the family unit.
- Fostered client safety by providing supervision and mobility assistance.
- Supported busy parents with personal errands such as grocery shopping, dry cleaning pick-ups, or appointment scheduling.
- Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
- Facilitated open communication among family members by arranging regular meetings to discuss concerns or upcoming events collaboratively.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Administered medications and monitored client reactions for contraindications.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Provided timely transportation assistance for children to and from school, appointments, or special events, ensuring punctuality and safety.
- Provided tutoring support for children with school assignments, resulting in improved academic performance.
- Served as primary point of contact between the family and outside service providers for seamless communication.
- Identified warning signs of emotional and developmental problems in children.
- Enhanced family organization by implementing efficient scheduling systems and maintaining calendars.
Legal training
Wyong Local Court
07.2022 - 11.2022
- Client liaison, understanding the client's needs and requirements in their legal case
- Adhering to courtroom etiquette
- Reading case notes and being able to identify the strengths of the case
- Writing advice letters and legal opinions for clients
- Negotiating settlements in and out of court with Prosecutors
- Learning Magistrate duties and caseloads.
FACS- Department of Housing
11.2016 - 06.2017
- Customer service
- Property inspections and property care
- Client sign ups
- Anti-Social Behaviour monitoring and dealings
- Client file updates
- Escalations of any complex cases
- Mandatory Reporting
- Filing, data entry
- Training and upskilling
- Case-sensitive files.
Client liaison officer
LEGAL AID
06.2014 - 11.2016
- Front desk reception
- Mail organisation and distribution
- Appointment-making and client allocating
- Initial liaison officer for all clients
- Case-sensitive data entry and documentation filing
- Organisation of the practice meetings and room allocations
- The key contact person for all Solicitors and office staff
- Ensuring that the office runs to schedules and appointment times
- Answering phones and ensuring that all clients are in the correct workshops
- Working autonomously and as part of a team.
Clerical Clerk
ATTORNEY GENERALS OFFICE
06.2014 - 11.2016
- Children’s Court clerk
- Liaising with Participants in the Local Drug Court
- Ensuring all forms for drug and alcohol analysis are filled out correctly
- Directing Participants up to the Judge in the courtroom if any admissions come to mention or they are found with synthetics whilst giving samples
- Data Entry, inclusive of case-sensitive information
- Court monitoring and Court officering
- Having accurate filing and paperwork for the Judges and Magistrates in court
- Answering the phones and relaying important information and messages
- Being able to articulate and present information readily and accurately
- Having all files checked, tidied and efficiently utilised and serviceable
- Counter shift customer service work- inclusive of checking and sorting Participant's declarations for the day, all acceptable payments, fence applications, birth, deaths, and marriage applications
- Put the court dates in the system upon the urinalysis results alphabetically
- Open and distribute TOLL mail, emails, and all communications
- Take and pick files from the court and respond to all email requests from the courtroom, running them into the courts urgently for all matters
- Enter all files and outcomes for court hearings and custodians
- Using Justice link proficiently
- All Local Court files need to be bundled and entered efficiently and immediately for all other stakeholders to have accurate results, inclusive of Police, Solicitors, correctives, Juvenile Justice, and Defendants
- I can pull and update all files in Children’s court procedures and policies using the complex care system
- It’s the heart of the Children’s Court department
- I can locate and have files come out of the repository efficiently and sent back in a timely manner
- I have a strong relationship with Probation and Parole, Juvenile Justice, Sheriffs, DOHS and any associated Solicitors/Lawyers/case workers
- Sorting Subpoenas, AVO and legislation
- Creating new care files and filing affidavits, S90, S82 cases.
Store Manager
RED ROOSTER, ERINA AND GOSFORD
06.2011 - 06.2014
- Running a store with over 28 staff and 3-4 Assistant Managers
- Keeping in with strict company guidelines and procedures
- Building strong KPIs, budgets, profit and loss and stock control
- High mystery shopper results
- Developing high-marketing strategies
- Improving and implementing all resources and training for staff to keep current and efficient
- Training and developing all Management
- Daily reports, figures and accounts up to date
- Weekly stocktake counts, balances, and accountability
- Fresh daily food preparation and fifo checks
- Stock ordering, temperature checking and ensuring all deliveries are fresh and accurate
- Keeping the business running at profit levels
- Staff rostering and Human resource qualities and checks
- Banking, Cash handling and store weekly reports
- Ensuring high standards and high results
- High level of customer service and sustaining customer relations
- Developing strong staff culture and loyalty
- Ensuring nationwide standards are always kept high
- Full customer satisfaction
- Being able to handle any customer complaints with full confidence and discretion abiding within the company policies.
Education
Bachelor of Law - Law Majoring in Criminology
Macquarie University
Sydney, NSW03.2024
Skills
- Senior Management skills and efficiency
- Extensive training and development skills for over 14 years
- Court Monitoring
- Court officering
- Computer proficient in all programs
- High customer service focus
- Autonomously working
- Sensitive file and information trained
- Conflict Resolution
- Customer Relations
- Microsoft Office
- Written Communication
- Critical Thinking
References
- Kirralee Tennant, Kirrajane77@gmail.com, 0408204030
- Samantha Mckensey, Sam.mckensey@sirowendixon.com.au, 0410227457
- Fiona Cotton, Fiona_cotton@agd.nsw.gov.au, 0409478770
Timeline
Head of People and Culture
Making Footprints
11.2023 - Current
Legal training
Wyong Local Court
07.2022 - 11.2022
FACS- Department of Housing
11.2016 - 06.2017
Family Assistant
Kirralee Tennant
06.2016 - 08.2023
Client liaison officer
LEGAL AID
06.2014 - 11.2016
Clerical Clerk
ATTORNEY GENERALS OFFICE
06.2014 - 11.2016
Store Manager
RED ROOSTER, ERINA AND GOSFORD
06.2011 - 06.2014
Bachelor of Law - Law Majoring in Criminology
Macquarie University
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