Simone Jelsma
Erina,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Head of People and Culture
Making Footprints
Lisarow, NSW
11.2023 - Current
- Utilize specialized rostering software tailored to handle large staff numbers. These systems often include features for shift planning, time tracking, and employee availability management.
- Implement automated scheduling algorithms to optimize shift allocation based on factors like employee preferences, availability, skill sets, and labor regulations.
- Maintain flexibility in scheduling to accommodate varying employee needs, such as part-time hours, parental leave, or flexible working arrangements.
- Utilize data analytics tools to analyze staffing patterns, identify trends, and optimize rostering processes for efficiency and cost-effectiveness.
- Use historical data and predictive analytics to forecast staffing needs accurately, especially during peak seasons or special events.
- Establish clear communication channels for staff to request schedule changes or provide availability updates. Utilize digital platforms or mobile apps for real-time communication.
- Regularly assess the training needs of employees based on their roles, skill levels, and organizational goals.
- Develop comprehensive training programs covering various aspects such as technical skills, customer service, leadership, and compliance training.
- Encourage a culture of continuous learning and skill development through workshops, seminars, online courses, and mentorship programs.
- Implement performance management systems to track employee progress, provide feedback, and identify areas for improvement.
- Provide clear pathways for career advancement within the organization, including opportunities for promotion, lateral moves, and skill diversification.
- Recognize and reward employees for their achievements and contributions to foster motivation and engagement.
- Promote work-life balance initiatives such as flexible working hours, remote work options, and wellness programs.
- Establish feedback mechanisms to solicit input from employees regarding their job satisfaction, work environment, and suggestions for improvement.
- Organize team-building activities, social events, and employee recognition programs to foster a sense of belonging and camaraderie.
- Prioritize employee health and safety by adhering to occupational health guidelines, providing ergonomic workstations, and offering health insurance benefits.
- Ensure compliance with labor laws, industry regulations, and organizational policies regarding working hours, breaks, overtime, and leave entitlements.
- Maintain accurate records of employee schedules, training activities, certifications, and performance evaluations to demonstrate compliance and facilitate audits.
Family Assistant
Kirralee Tennant
Holgate, NSW
06.2016 - 08.2023
- Developed and maintained positive relationships with clients and families to support comprehensive care.
- Transported children to and from activities using personal or family vehicle.
- Developed strong relationships with children through active listening, empathy, and patience, creating a trusting bond within the family unit.
- Fostered client safety by providing supervision and mobility assistance.
- Supported busy parents with personal errands such as grocery shopping, dry cleaning pick-ups, or appointment scheduling.
- Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
- Facilitated open communication among family members by arranging regular meetings to discuss concerns or upcoming events collaboratively.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Administered medications and monitored client reactions for contraindications.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Provided timely transportation assistance for children to and from school, appointments, or special events, ensuring punctuality and safety.
- Provided tutoring support for children with school assignments, resulting in improved academic performance.
- Served as primary point of contact between the family and outside service providers for seamless communication.
- Identified warning signs of emotional and developmental problems in children.
- Enhanced family organization by implementing efficient scheduling systems and maintaining calendars.
Legal training
Wyong Local Court
07.2022 - 11.2022
- Client liaison, understanding the client's needs and requirements in their legal case
- Adhering to courtroom etiquette
- Reading case notes and being able to identify the strengths of the case
- Writing advice letters and legal opinions for clients
- Negotiating settlements in and out of court with Prosecutors
- Learning Magistrate duties and caseloads.
FACS- Department of Housing
11.2016 - 06.2017
- Customer service
- Property inspections and property care
- Client sign ups
- Anti-Social Behaviour monitoring and dealings
- Client file updates
- Escalations of any complex cases
- Mandatory Reporting
- Filing, data entry
- Training and upskilling
- Case-sensitive files.
Client liaison officer
LEGAL AID
Gosford, NSW
06.2014 - 11.2016
- Front desk reception
- Mail organisation and distribution
- Appointment-making and client allocating
- Initial liaison officer for all clients
- Case-sensitive data entry and documentation filing
- Organisation of the practice meetings and room allocations
- The key contact person for all Solicitors and office staff
- Ensuring that the office runs to schedules and appointment times
- Answering phones and ensuring that all clients are in the correct workshops
- Working autonomously and as part of a team.
Clerical Clerk
ATTORNEY GENERALS OFFICE
06.2014 - 11.2016
- Children’s Court clerk
- Liaising with Participants in the Local Drug Court
- Ensuring all forms for drug and alcohol analysis are filled out correctly
- Directing Participants up to the Judge in the courtroom if any admissions come to mention or they are found with synthetics whilst giving samples
- Data Entry, inclusive of case-sensitive information
- Court monitoring and Court officering
- Having accurate filing and paperwork for the Judges and Magistrates in court
- Answering the phones and relaying important information and messages
- Being able to articulate and present information readily and accurately
- Having all files checked, tidied and efficiently utilised and serviceable
- Counter shift customer service work- inclusive of checking and sorting Participant's declarations for the day, all acceptable payments, fence applications, birth, deaths, and marriage applications
- Put the court dates in the system upon the urinalysis results alphabetically
- Open and distribute TOLL mail, emails, and all communications
- Take and pick files from the court and respond to all email requests from the courtroom, running them into the courts urgently for all matters
- Enter all files and outcomes for court hearings and custodians
- Using Justice link proficiently
- All Local Court files need to be bundled and entered efficiently and immediately for all other stakeholders to have accurate results, inclusive of Police, Solicitors, correctives, Juvenile Justice, and Defendants
- I can pull and update all files in Children’s court procedures and policies using the complex care system
- It’s the heart of the Children’s Court department
- I can locate and have files come out of the repository efficiently and sent back in a timely manner
- I have a strong relationship with Probation and Parole, Juvenile Justice, Sheriffs, DOHS and any associated Solicitors/Lawyers/case workers
- Sorting Subpoenas, AVO and legislation
- Creating new care files and filing affidavits, S90, S82 cases.
Store Manager
RED ROOSTER, ERINA AND GOSFORD
06.2011 - 06.2014
- Running a store with over 28 staff and 3-4 Assistant Managers
- Keeping in with strict company guidelines and procedures
- Building strong KPIs, budgets, profit and loss and stock control
- High mystery shopper results
- Developing high-marketing strategies
- Improving and implementing all resources and training for staff to keep current and efficient
- Training and developing all Management
- Daily reports, figures and accounts up to date
- Weekly stocktake counts, balances, and accountability
- Fresh daily food preparation and fifo checks
- Stock ordering, temperature checking and ensuring all deliveries are fresh and accurate
- Keeping the business running at profit levels
- Staff rostering and Human resource qualities and checks
- Banking, Cash handling and store weekly reports
- Ensuring high standards and high results
- High level of customer service and sustaining customer relations
- Developing strong staff culture and loyalty
- Ensuring nationwide standards are always kept high
- Full customer satisfaction
- Being able to handle any customer complaints with full confidence and discretion abiding within the company policies.
Education
Bachelor of Law - Law Majoring in Criminology
Macquarie University
Sydney, NSW03.2024
Skills
- Senior Management skills and efficiency
- Extensive training and development skills for over 14 years
- Court Monitoring
- Court officering
- Computer proficient in all programs
- High customer service focus
- Autonomously working
- Sensitive file and information trained
- Conflict Resolution
- Customer Relations
- Microsoft Office
- Written Communication
- Critical Thinking
References
- Kirralee Tennant, Kirrajane77@gmail.com, 0408204030
- Samantha Mckensey, Sam.mckensey@sirowendixon.com.au, 0410227457
- Fiona Cotton, Fiona_cotton@agd.nsw.gov.au, 0409478770
Timeline
Head of People and Culture
Making Footprints
11.2023 - Current
Legal training
Wyong Local Court
07.2022 - 11.2022
FACS- Department of Housing
11.2016 - 06.2017
Family Assistant
Kirralee Tennant
06.2016 - 08.2023
Client liaison officer
LEGAL AID
06.2014 - 11.2016
Clerical Clerk
ATTORNEY GENERALS OFFICE
06.2014 - 11.2016
Store Manager
RED ROOSTER, ERINA AND GOSFORD
06.2011 - 06.2014
Bachelor of Law - Law Majoring in Criminology
Macquarie University