SIMONE K

• Supported clients across banking, insurance, and service-related needs, ensuring accurate information and a positive customer experience.
• Coordinated documentation and ensured adherence to internal policies and regulatory requirements.
• Acted as a key point of contact for client enquiries, resolving issues efficiently and professionally.
• Assisted with digital banking onboarding, troubleshooting, and client education.
• Built and maintained strong client relationships, contributing to retention and satisfaction.
• Consistently exceeded service and engagement targets through proactive support.
• Ensured accuracy in transaction processing and documentation.
• Collaborated with internal teams to enhance service delivery and operational efficiency.

• Managed front-desk operations and coordinated communication across multiple branches.
• Maintained confidentiality of sensitive documents and client information.
• Streamlined administrative processes to improve workflow efficiency.
• Demonstrated strong multitasking and organisational skills under tight deadlines.

• Managed customer enquiries, orders, returns, and billing issues across multiple channels.
• Resolved issues professionally in high-pressure situations.
• Supported payment processing and dispute resolution.
• Delivered consistent, high-quality service.

• Prepared financial statements and maintained accurate financial records.
• Ensured compliance with accounting standards and regulations.
• Managed client enquiries and provided timely support.
• Adhered to professional accounting codes of conduct.

• Processed transactions with accuracy and compliance, including deposits, withdrawals, transfers, and payments.
• Conducted AML/KYC verification and maintained high standards of documentation integrity.
• Assisted customers with account enquiries, statements, and transaction issues.
• Identified opportunities to support customers with relevant banking and insurance solutions.
• Delivered high-quality customer service while maintaining confidentiality.

• Prepared expense reports, invoices, payroll records, and reconciliations.
• Maintained digital and physical financial documentation.
• Supported preparation of profit and loss statements and balance sheets.
• Assisted clients with financial enquiries and payment-related questions.

Assisted clients with digital banking services, including onboarding, troubleshooting, and promoting online platforms.
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Processed customer deposits, withdrawals, transfers, and loan payments accurately.
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Handled cash, checks, and electronic transactions while maintaining compliance with security protocols.
Balanced cash drawers daily, and resolved discrepancies promptly.
Assisted customers with account inquiries, statement requests, and transaction issues.
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Promoted banking products and services during teller interactions to support sales goals.
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Ensured compliance with AML (Anti‑Money Laundering) and KYC (Know Your Customer) requirements.
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Provided frontline support for insurance and roadside assistance inquiries.
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Delivered exceptional customer service while maintaining confidentiality and professionalism