Simone Kidd
Beaconsfield
Summary
Dynamic Administrative Receptionist with proven expertise at Family Business in enhancing customer satisfaction through exceptional telephone skills and effective problem resolution. Skilled in managing multi-line phone systems and organizing files, I excel in scheduling and coordinating meetings, ensuring seamless communication and operational efficiency. Committed to delivering outstanding client relations.
Overview
5
5
years of professional experience
Work History
Administrative Receptionist
Family Business
01.2021 - Current
- Managed multi-line phone system, efficiently routing calls to relevant departments.
- Maintained organized filing system, facilitating easy access to documents and information.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in scheduling appointments, coordinating logistics, and ensuring effective communication flow.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Diploma - Agribusiness
University of Tasmania
TAS12-2025
Skills
- Telephone skills
- Customer/Client relations
- Customer and client relations
- File organization
- Scheduling appointments
- Calendar management
- Multi-line telephone systems
- Meeting coordination
- Organization skills
- Time management
- Front desk operations
- Phone etiquette
Timeline
Administrative Receptionist
Family Business
01.2021 - Current
Diploma - Agribusiness
University of Tasmania