Simone Debono
Portland
Summary
Enthusiastic team member with three and half years experience in administrative duties and six years of store management experience in supervising staff in retail settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administration Support Officer Children Services
Glenelg Shire Council
03.2023 - 02.2024
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Works well in a team setting, with the ability to work autonomously.
- Developed and maintained courteous and effective working relationships.
Legal Administrative Officer
Stratus Legal Group
10.2021 - 03.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Communicated with clients on behalf of solicitors.
- Collected information and drafted legal documents on behalf of solicitors.
- Tracked and followed enquires until converted as new clients or not proceeding.
- Filed electronic legal applications with the Supreme Court.
- Managed and maintained safe custody documents safe.
- Assisted accounts manager with invoicing clients and following up overdue payments.
- Quickly adapted and learnt forever changing CRM and legal software.
- Demonstrated the ability to work as a team or autonomously in the office as well as working remotely.
- Assisted with onboarding and training new team members with phone etiquette when conversing with clients, other law firms or senior staff.
- Provided key administrative assistance to the entire firm.
- Assisted partners by maintaining and growing firm's local presence within the community.
Customer Service Officer
Goodman Group Lawyers
08.2020 - 10.2021
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
- Assisted call-in clients with queries.
- Completed data entry to record call notes, suggestions and queries.
- Provided primary client support to internal and external clients.
- Liaised with new clients directly, taking their details to be able to open a file.
- Assisted solicitors with the preparation and filing of legal documents.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Waitress
Lady Vandeburg
01.2020 - 08.2020
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Performed opening and closing duties within bar area according to schedule.
Store Manager
Sussan
09.2015 - 08.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained newly hired Team members in upselling techniques, building customer rapport and supervising skills, bolstering job expertise within their first three months.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Led and developed team of 7 .
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Effective rostering each month
- Maintained store cleanliness
- Coordinated store stocktake twice a year
- Monitored and replenished display inventory and restructured according to available stock.
2IC Manager
Liquorland
04.2011 - 03.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effective rostering
- Liaising with stock representatives
- Maintained and responsible for stock ordering and replenishment
- Store management in absence of store manager
- Counted cash in register drawer at beginning and end of shift.
Store Manager
Katies
11.2014 - 09.2015
- Counted cash in register drawer at beginning and end of shift.
- Led and developed team of 5.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Coordinated store stocktakes
- Effective rostering
Sales Assistant
Harris Scarfe
06.2009 - 09.2012
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Issued receipts and processed refunds, credits, or exchanges.
- Stocktake team
- Minimal office training through layby department
Education
High School Diploma -
Brauer Collage
Warrnambool11.2009
Skills
- Communication skills
- Cash handling expert
- Relationship building and management
- POS systems
- Store displays
- Customer relations
- Opening and closing procedures
- Staff management
- Staff training and development
- Scheduling
- Merchandising
- Recruitment and retention strategies
- Bank deposit procedures
- Tableside service
- Beverage preparation
- Stocking and replenishing
- Dining area cleanliness
- Order accuracy
- CRM Software
- Business Administration
- Filing
Accomplishments
- Seasonal achievers awards for meeting sales and stocktake goals
- Won "Customer service " Award for outstanding customer service.
- Awarded and was recognised as "Employee of the Month" for exceptional customer service and hard work.
Certification
RSA responsible service of alcohol
First Aid in an education and care setting HLTAID011 HLTAID012 HTLAID0010 - Renewal Date 25/7/2026
Many personal and team member developmental certificates acquired through Sussan store manager training.
References
Glenelg Shire Council
Shelley Bourke - Executive Manager of Organisational Development
1300 453 635
Stratus Legal Group
Louise Willis - Paralegal
0419 688 914
Sussan Group
Caroline McKew - Former Store Manager
0447 696 366
Liqourland
Mark McInnes - Former Store Manager
0433 019 913
Timeline
Administration Support Officer Children Services
Glenelg Shire Council
03.2023 - 02.2024
Legal Administrative Officer
Stratus Legal Group
10.2021 - 03.2023
Customer Service Officer
Goodman Group Lawyers
08.2020 - 10.2021
Waitress
Lady Vandeburg
01.2020 - 08.2020
Store Manager
Sussan
09.2015 - 08.2020
Store Manager
Katies
11.2014 - 09.2015
2IC Manager
Liquorland
04.2011 - 03.2019
Sales Assistant
Harris Scarfe
06.2009 - 09.2012
High School Diploma -
Brauer Collage
RSA responsible service of alcohol
First Aid in an education and care setting HLTAID011 HLTAID012 HTLAID0010 - Renewal Date 25/7/2026
Many personal and team member developmental certificates acquired through Sussan store manager training.
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