Simone Lens
Melbourne
Summary
Results-driven professional with over 15 years of experience in corporate office environments. Demonstrates expertise in team leadership, administrative operations, and cross-functional coordination. Proven track record in streamlining workflows, managing multiple office locations, and delivering exceptional support to senior executives. Strong organizational capabilities and the ability to foster productive work environments while maintaining high service standards.
Overview
9
9
years of professional experience
Work History
UK Front of House Lead
Buro Happold
08.2021 - 12.2024
- Led Front of House teams across multiple UK office locations, ensuring smooth daily operations and exceptional customer service delivery
- Provided senior leadership and cross-functional teams with essential administrative support, contributing to efficient office operations
- Managed complex calendars, coordinated meetings, and handled call routing, ensuring the timely completion of tasks and communications
- Prepared detailed reports to assist with decision-making and strategic planning
- Managed high-volume, time-sensitive requests, maintaining accuracy and timeliness in completing administrative tasks
- Collaborated with HR in recruitment processes, including conducting interviews and managing the onboarding process for Front of House staff
- Played a key role in organizing both internal and external office events
- Fostered a professional, customer-focused environment to support business goals and improve service delivery
Front of House Supervisor
Buro Happold
12.2017 - 08.2021
- Conducted candidate interviews and managed the hiring process for the London Front of House team
- Delivered induction and training to new hires, ensuring a smooth transition into their roles
- Managed staff rosters, approved annual leave, and arranged cover to maintain optimal staffing levels
- Addressed day-to-day operational issues, resolving challenges within the team or with individuals
- Led monthly team meetings and facilitated weekly coordination meetings with London facilities for upcoming contract works
- Delegated tasks effectively to staff members, ensuring balanced workload distribution and high output
- Provided customer service support, including assisting with guest services and catering requirements
- Performed all reception duties from previous roles
Front of House Coordinator
Buro Happold
04.2016 - 12.2017
- Answered and redirected incoming calls, providing a professional and welcoming experience for visitors and staff
- Managed post distribution, photocopying, filing, and scanning of documents
- Maintained communal areas to ensure cleanliness and organization
- Booked and coordinated meeting facilities and travel arrangements
- Supported internal events and managed the London reception inbox
- Processed security passes and assisted with general administrative duties
Education
No Degree -
Eumemmerring Secondary College
Skills
- Leadership & Team Management: Led and developed Front of House teams, conducted recruitment, and managed staff performance and scheduling
- Customer Service Excellence: Delivered exceptional service, addressing client needs, resolving issues, and maintaining high satisfaction under pressure
- Administrative Support: Efficiently managed calendars, meetings, travel arrangements, and handled confidential information with professionalism
- Event Planning & Coordination: Organized internal and external events, ensuring successful execution through cross-departmental collaboration
- Operational Efficiency: Streamlined front of house operations, implemented process improvements, and resolved day-to-day challenges to enhance productivity
- Staff Training & Development: Delivered inductions and ongoing training to ensure smooth onboarding and team growth
Timeline
UK Front of House Lead
Buro Happold
08.2021 - 12.2024
Front of House Supervisor
Buro Happold
12.2017 - 08.2021
Front of House Coordinator
Buro Happold
04.2016 - 12.2017
No Degree -
Eumemmerring Secondary College
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