Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Simone Loveday

Melbourne,Victoria

Summary

Achieved significant revenue growth at MYOB by mastering client relationship management and leveraging excellent communication skills. Excelled in fostering partnerships, surpassing sales targets, and enhancing customer satisfaction. Demonstrated flexibility and a positive attitude, contributing to team success and operational efficiency across roles.

Overview

22
22
years of professional experience

Work History

Business Management Specialist

MYOB
10.2022 - Current
  • Managed key client accounts, fostering strong partnerships that resulted in repeat business and increased revenue generation.
  • Exceeded sales targets consistently through proactive lead generation efforts combined with strategic relationship-building techniques.
  • Increased customer satisfaction rates by improving service quality through attention to detail & maturity.

Media Consultant

Magnify Media Pty Ltd
08.2016 - 01.2018
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
  • Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Managed client relationships, ensuring timely communication and effective project execution.
  • Boosted brand visibility through the creation of engaging content for various platforms.

Operational Support Officer

Now Retail Group Pty Ltd
02.2014 - 08.2016
  • Conducted regular audits of operational procedures to identify areas for improvement and implement necessary changes.
  • Liaised with freight forwarders and carriers to arrange product movements and deliveries.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Improved operational efficiency by streamlining processes and implementing new systems for better task management.
  • Collaborated with cross-functional teams to drive process improvements and achieve greater efficiency in daily operations.
  • Coordinated logistical elements for various events, including travel arrangements, accommodations, and scheduling appointments.
  • Facilitated smooth daily operations through diligent oversight of office equipment maintenance needs and inventory management practices.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.

Management Development Executive Coach

Sensis Pty Ltd
09.2009 - 02.2011
  • Optimized client productivity levels by identifying gaps in skill sets or knowledge areas that required additional training or resources.
  • Supported clients in achieving work satisfaction by guiding them through career development initiatives, setting attainable goals, and celebrating achievements.
  • Improved communication skills of executives by providing guidance on public speaking, presentation techniques, and interpersonal dynamics.
  • Boosted organizational performance with the implementation of talent management strategies focused on employee engagement and retention.
  • Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
  • Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
  • Developed comprehensive executive development plans to address individual strengths, weaknesses, and career goals.

Call Centre Sales Trainer

Sensis Pty Ltd
09.2009 - 02.2011
  • Established clear expectations for desired outcomes at the onset of each course module or workshop session.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Managed recruitment, training and development for highly effective sales team.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Designed and implemented sales training program and documentation.
  • Conducted comprehensive evaluations of individual performance metrics to identify areas requiring additional support or intervention from management teams.
  • Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
  • Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
  • Maximized revenue growth by implementing effective upselling and cross-selling strategies in training curriculum.
  • Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
  • Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
  • Increased sales team productivity by developing and implementing comprehensive training programs.

Premium Account Manager

Pacific Access (Telstra/Sensis)
02.2002 - 09.2009
  • Achieved & exceeded company-defined sales quotas.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Skills

  • Client Relationship Management
  • Excellent Communication
  • Verbal Communication
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Time Management
  • Flexible and Adaptable

Accomplishments

Multiple award winning sales executive

Managed & exceeded $30M revenue PA in customer portfolio

Consistently exceeded sales quotas by 180%

Achieved 15 International incentive trips for top sales performance (Sensis)

Awarded National Sales Champion & in top 5 performers each year

Coached managers (Social Styles) to improve team sales


Timeline

Business Management Specialist

MYOB
10.2022 - Current

Media Consultant

Magnify Media Pty Ltd
08.2016 - 01.2018

Operational Support Officer

Now Retail Group Pty Ltd
02.2014 - 08.2016

Management Development Executive Coach

Sensis Pty Ltd
09.2009 - 02.2011

Call Centre Sales Trainer

Sensis Pty Ltd
09.2009 - 02.2011

Premium Account Manager

Pacific Access (Telstra/Sensis)
02.2002 - 09.2009

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Simone Loveday