Simone Machacek
Port Macquarie,NSW
Summary
I am passionate about my faith, health, community relationships and my children. I love working with people. I have a confident and determined personality with a great work ethic. I have lived and worked in three different countries, which has given me a lot of worldly experience. I have been in shared management roles and worked in multi role environments. I have a special interest in Christianity and my spiritual journey.
Overview
18
18
years of professional experience
Work History
Wholesale Clerk
Peak Coffee
PORT MACQUARIE
11.2022 - 04.2024
- Created invoices for customer orders, ensuring accuracy of information and proper documentation.
- Provided customer service by responding promptly to inquiries and complaints.
- Monitored stock levels to ensure adequate supplies were available for sale.
- Assisted with merchandising tasks such as stocking shelves, setting up displays, and rotating merchandise.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Determined shipping methods, routes or rates for materials to be shipped.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
Customer Service
Athlete’s Foot
PORT MACQUARIE, NSW
03.2019 - 01.2022
- Provided superior customer service through effective communication skills.
- Identified, diagnosed, and resolved complex customer service issues.
- Resolved customer service issues by providing effective solutions.
Waitress/Bar Tender
Laundromat Cafe
NOR
10.2013 - 09.2017
- Took orders for food and drinks and delivered them to guests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Served alcoholic beverages responsibly in accordance with Norwegian law.
Waitress/Bar Tender
Bolivar Bar & Brasserie
NOR, Oslo
09.2012 - 10.2013
Waitress
Sara’s Telt
NOR, Oslo
04.2011 - 09.2012
Waitress / Bar Tender
The Royal Saracens Head
UK, Beaconsfield
09.2010 - 04.2011
Personal Trainer
North Shore Gym
, AUS
05.2008 - 06.2010
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Demonstrated various exercises with the use of free weights and machines.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Organized group classes for small groups or large groups depending on client's preferences.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
Assistant Manager
Athlete’s Foot
, AUS
09.2006 - 06.2010
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Certificate IV in Personal Training
Australian Institute of Fitness
Master Trainer Certificate
Australian Institute of Fitness
Certificate III in Fitness
Australian Institute of Fitness
Master Fit Technician Certificate
The Athletes Foot
100% in Customer Service Certificate
The Athletes Foot
Advanced Diploma in Graphic Design
Hornsby TAFE
Certificate II in Hospitality Operations
Turramurra High School
Higher School Certificate
Turramurra High School
Skills
- Stock control
- Invoice Generation
- Time Management
- Multitasking
- Staff Management
- Customer Education
- Customer Service
- Product Sales
References
- Kristine Edwards, Owner, Peak Coffee, 0427 341 937
- Kim, Manager, The Athletes Foot, 0407 002 746
Timeline
Wholesale Clerk
Peak Coffee
11.2022 - 04.2024
Customer Service
Athlete’s Foot
03.2019 - 01.2022
Waitress/Bar Tender
Laundromat Cafe
10.2013 - 09.2017
Waitress/Bar Tender
Bolivar Bar & Brasserie
09.2012 - 10.2013
Waitress
Sara’s Telt
04.2011 - 09.2012
Waitress / Bar Tender
The Royal Saracens Head
09.2010 - 04.2011
Personal Trainer
North Shore Gym
05.2008 - 06.2010
Assistant Manager
Athlete’s Foot
09.2006 - 06.2010
Certificate IV in Personal Training
Australian Institute of Fitness
Master Trainer Certificate
Australian Institute of Fitness
Certificate III in Fitness
Australian Institute of Fitness
Master Fit Technician Certificate
The Athletes Foot
100% in Customer Service Certificate
The Athletes Foot
Advanced Diploma in Graphic Design
Hornsby TAFE
Certificate II in Hospitality Operations
Turramurra High School
Higher School Certificate
Turramurra High School
Similar Profiles
DOMANIC STEELEDOMANIC STEELE
Security Gaurd at Peak and Peak ResortSecurity Gaurd at Peak and Peak Resort
Cyndy KungCyndy Kung
Cashier at Peak To Peak Charter SchoolCashier at Peak To Peak Charter School
Alexander HenryAlexander Henry
Student Director at Peak To Peak Charter SchoolStudent Director at Peak To Peak Charter School
Robert Orcher-GreenRobert Orcher-Green
Gym Instructor at Self-employeedGym Instructor at Self-employeed
Aidan RieserAidan Rieser
Refrigeration and Air Conditioning Technician at Oxley NSWRefrigeration and Air Conditioning Technician at Oxley NSW