Simone Magliano
Grovedale,VIC
Summary
Dynamic professional with extensive experience at Coles Supermarket, excelling in online order processing and customer relations. Proven ability to curate personalized shopping experiences while demonstrating strong analytical thinking and effective communication. Recognized for training staff and enhancing service quality, driving customer satisfaction in fast-paced environments. Well-organized, reliable, and experienced in boosting revenue by connecting with customers.
Overview
17
17
years of professional experience
Work History
Online Personal Shopper
Coles Supermarket
Waurn Ponds, Victoria
04.2021 - 10.2025
- Curated personalized shopping experiences based on customer preferences and feedback.
- Managed online inventory and ensured product availability for customers.
- Developed engaging online content to enhance customer shopping experience.
Supervisor Service Desk
Coles
Waurn Ponds, VIC
08.2008 - 10.2025
- Part-time, Supervisor Service Desk.
- Supervised store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service techniques and product knowledge.
Sales
Rollerway Skate Centre
Newtown, Victoria
04.2025 - 08.2025
- Developed different sales skills.
Server
West Fyans Takeaway
Grovedale, Victoria
01.2009 - 12.2009
- Casual server and cook throughout school holidays of 2005.
- Delivered exceptional customer service in fast-paced takeaway environment.
- Maintained cleanliness and organization of dining and kitchen areas.
Education
Year 12 VCE - English, General Mathematics, Health & Human Development, Business Management, Food & Technology
Grovedale Secondary College
12.2005
Skills
- People skills
- Analytical thinking
- Documentation and reporting
- Shopping management
- Upbeat and outgoing attitude
- Planning and organization
- Customer service
- Heavy lifting
- Deadline driven
- Prioritizing orders
- Advertising and marketing
- Product awareness
- Strong interpersonal skills
- Decision-making
- Merchandise selection
- Verbal and written communication
- Online order processing
- Verifying order accuracy
- Relationship building
- Purchase recommendations
- Customer relations
- Attention to detail
- Payment processing
- Delivery organization
- Product knowledge
- Sales experience
- Patience and empathy
- Customer service expertise
- Training and mentoring
- Problem solving
- Effective communication
- Sales techniques
- Computer Skills
- Leadership skills
- Capacity to work in a team
- Self motivation
Hobbies and Interests
- Shopping
- Cooking
- Boxercise
- Listening to music
- Spending quality time with family and friends
References
- Lochie Hobbs online manager waurn ponds 0447628799
- Rita Heaton Customer Service Manager Torquay 0408119579
- Raul Aparicio Owner Rollerway Skate centre newtown 0411335544
Timeline
Sales
Rollerway Skate Centre
04.2025 - 08.2025
Online Personal Shopper
Coles Supermarket
04.2021 - 10.2025
Server
West Fyans Takeaway
01.2009 - 12.2009
Supervisor Service Desk
Coles
08.2008 - 10.2025
Year 12 VCE - English, General Mathematics, Health & Human Development, Business Management, Food & Technology
Grovedale Secondary College