Simone Manley
Teneriffe,QLD
Summary
Dynamic Assistant Manager at Green Beacon with proven expertise in team leadership and sales growth. Enhanced customer satisfaction through effective problem-solving and staff training, resulting in increased sales. Proficient in inventory management software, streamlining operations and boosting productivity. Committed to fostering a positive work environment and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Green Beacon
Teneriffe, 4005
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed proficiency in using relevant software programs for inventory management, streamlining the stock-taking process and increasing productivity.
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Retail Assistant
Standard Market Company
Newstead, QLD
03.2017 - 05.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Educated customers on product features and benefits, leading to informed purchase decisions.
- Compiled daily sales reports to track progress and identify areas for improvement.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed cash register operations to ensure accurate financial transactions.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
Retail Assistant
Nimbin Emporium
Nimbin, NSW
10.2013 - 12.2016
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Nimbin Central School
Nimbin, NSW11-2015
Skills
- Team leadership
- Problem-solving
- Customer relations
- Staff supervision
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Sales growth
- Product and service sales
- Computer skills
- Hiring and training
Timeline
Assistant Manager
Green Beacon
05.2022 - Current
Retail Assistant
Standard Market Company
03.2017 - 05.2022
Retail Assistant
Nimbin Emporium
10.2013 - 12.2016
High School Diploma -
Nimbin Central School