Simone Mills
Brisbane,QLD
Summary
Proven track record of optimising operational efficiency at the Australian Taxation Office through precise attention to detail and strong problem-solving abilities. Excelled in managing executive schedules, coordinating cross-departmental projects, and streamlining workflow processes. Demonstrated outstanding communication and teamwork skills, fostering a collaborative and high-performing work environment.
Overview
7
7
years of professional experience
Work History
APS 4 - Executive Assistant
Australian Taxation Office
08.2023 - Current
- Manage executive calendars, coordinate meetings, and organise travel arrangements for both my Exec and his subordinates.
- Lead multi-day workshops and ensure accurate reporting, all while maintaining a strategic focus on improving operational efficiency.
- Uphold confidentiality and integrity in handling sensitive documents, ensuring secure storage and distribution.
- Provide business support through the use of Outlook, MS Teams and Cisco Jabber for 90 staff members, aiming to be timely, meticulous, and detail-oriented in all tasks.
APS 4 - Reporting & Administration Officer
Australian Taxation Office
02.2022 - 08.2023
- Manage my teams workflow and ensure timely completion of all administrative tasks, supporting smooth operations and project delivery.
- Conduct in-depth data analysis to identify trends, improve business processes, and support data-driven decision-making across LDP Business Lines.
- Create and maintain comprehensive reports, dashboards, and visualizations to track key performance indicators.
- Collaborate with cross-functional teams and external stakeholders to gather requirements, automate workflows, and streamline data management for increased efficiency.
Work Place Services Officer
Australian Taxation Office
08.2021 - 02.2022
- Worked with a small team of three to manage workplace operations for a 340-person office, ensuring smooth daily functioning.
- Organised site events in full compliance with COVID-19 regulations.
- Communicated daily with security personnel, cleaning staff, and external contractors.
- Efficiently handled ad hoc requests from staff, maintaining a supportive office environment.
Zarraffas Coffee Barista
Zarraffas Coffee
01.2018 - 08.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Adhered to strict food safety guidelines when preparing food items for customers'' enjoyment.
Education
BBA - Law & Psychology
Central Queensland University
Brisbane, QLD11.2027
High School Diploma -
Townsville Cathedral School
Townsville, QLD11.2020
Skills
- Communication skills
- Multitasking
- Attention to detail
- Customer service
- Time management
- Teamwork
- Problem-solving
Timeline
APS 4 - Executive Assistant
Australian Taxation Office
08.2023 - Current
APS 4 - Reporting & Administration Officer
Australian Taxation Office
02.2022 - 08.2023
Work Place Services Officer
Australian Taxation Office
08.2021 - 02.2022
Zarraffas Coffee Barista
Zarraffas Coffee
01.2018 - 08.2021
BBA - Law & Psychology
Central Queensland University
High School Diploma -
Townsville Cathedral School
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