Simone Montes

Key Responsibilities:

• Greet customers, help choose merchandise, and suggest suitable options.
• Assist customers with customised cake inquiries and provided tailored recommendations.
• Use POS system to process sales, returns, online orders, and gift card activations.
• Cash handling & end of day balancing.
• Organize merchandise displays to improve visual appeal.
• Manage inventory levels, ensuring accurate stock counts and timely replenishment of products.
• Maintain tidy and organized store environment to comply with food cleanliness standards.
• Train new employees on operational procedures, customer service and teamwork.
• Supervise other staff members.
• Decorate cakes using a variety of techniques and materials to create a visually appealing product in accordance with Cheesecake Shop standards. Common methods include using different types of icing, adding edible decorations like sprinkles, chocolate curls, fresh fruit, piping and hand-painting.

• Key Responsibilities:
• Serving Customers
• Taking & Assembling Orders
• Cash Handling
• Decorating Cakes
• Replenishing Stock Levels
• Maintain a Clean and Organized Work Area