Summary
Overview
Work History
Education
Skills
Personal Qualities
References
Hobbies and Interests
Timeline
Generic

Simone Nelson

Los Angeles,CA

Summary

A passionate worker who thoroughly enjoys all elements of selling and customer service. From helping people find the right product to getting the close and improving my results each month. Extremely driven and versatile I've been successful in multiple inbound and outbound sales roles cold calling and warm calling. I have a long history of playing competitive Basketball and have represented Australia. With this experience I bring competitiveness to achieve results along with strong leadership skills, discipline, team values, a friendly attitude that is eager to learn and easy to coach. I look forward to working in a team where I can apply my experience, enjoy success with my team and help a company grow.

Overview

17
17
years of professional experience

Work History

Patient Care Coordinator

LaserAway
08.2023 - Current
  • Helping Patients check in for appointments.
  • Booking appointments and managing a schedule.
  • Selling Laser Hair Removal and Laser Facial packages.
  • Planning the day to find Up-selling and Cross Sell opportunities for patients coming into clinic.
  • Selling in clinic and outbound calling
  • Responding to enquiries and disputes
  • Meeting competitive Sales targets
  • Helping Patients prepare and numb for their treatment
  • Using Customer service and negotiation skills to meet Patient patient requests.

Cold Caller

Insil
07.2020 - 08.2023
  • Cold Calling and pitching a large variety of products for a variety of businesses
  • Appointment setting
  • Hitting monthly KPIs
  • Managing appointments and notes for closers
  • Examples of products I have cold called: Finance, equipment finance, Insurance, Digital Marketing, Website building, POS systems, Squarespace, Doordash, drone light shows, label printing, Alarm systems, home evaluations for real estate companies, IT support, Business management and mentoring, charities.

Outbound Sales Representative

Smart Salary
01.2018 - 02.2020
  • Making outbound calls to potential signup customers
  • Booking and managing appointment times to call potential clients
  • Meeting Sales Targets and KPIs
  • Working as a member of a team to assist with conversions for each other's clients
  • Creating and converting leads
  • Managing a leads pipeline
  • Overcoming objections from clients
  • Admin work
  • Processing applications and claims
  • Applying customer service skills when liaising with clients.

Customer Service Consultant

Smart Salary
11.2016 - 11.2018
  • Customer service
  • Answering phone and email queries
  • Navigating multiple systems
  • Handling irate customers and quickly finding resolutions
  • Working as a member of a team
  • Administration
  • Processing documents.

Customer Service Officer/sales Consultant

Origin Energy
03.2015 - 10.2016
  • Signing up new customers
  • Meeting KPIs
  • Placing orders for LPG gas
  • Working as a member of a team
  • Following up and resolving complicated issues and customer complaints, requests, and queries.

Customer Service Officer

SA Power Networks
09.2014 - 02.2015
  • Responding to and managing customer enquiries and requests
  • Working as a member of a team
  • Following up complex issues, requests, and queries
  • Logging complaints and managing escalated calls.

Team Leader

Ii Net
04.2009 - 02.2014
  • Assisting Billing Consultants by providing information where needed
  • Supporting Billing Consultants with escalated calls from dissatisfied customers
  • Providing Billing Consultants with approval for account refunds and credits
  • Following up complicated issues, requests, and queries.

Customer Service Consultant

Australia Post
01.2007 - 01.2009
  • Time spent in Resolutions department, following up and resolving complaints and enquiries
  • Logging enquiries and complaints using several different computer systems
  • Providing assistance in training new employees
  • Taking inbound calls (general enquiries).

Education

High School Diploma -

Adelaide High School And Thebarton Senior College
Adelaide, South Australia
01.2004

Skills

  • Confident in using appropriate and effective language to resolve conflicts
  • Able to remain calm and professional in difficult situations
  • Able to negotiate effectively with customers to resolve disputes
  • Effective listening skills
  • Excellent ability to answer telephone in professional and polite manner
  • Actively enjoy and participate in, intellectually stimulating conversations
  • Informative, helpful and pleasant

Able to adapt to new systems with ease

Personal Qualities

  • Pleasant and polite
  • Excellent communicator
  • Enthusiastic
  • Good sense of humor
  • Eager to learn new and interesting concepts
  • Good negotiator
  • Cooperative team member
  • Reliable
  • Trustworthy

References

  • Sam Firdaus, 0413 644 700, Team Leader, Internode Adelaide SA
  • Anna Grimanis, 0439 283 727, Mentor, Origin Energy Adelaide SA

Hobbies and Interests

  • Basketball
  • Reading
  • Movies
  • Music

Timeline

Patient Care Coordinator

LaserAway
08.2023 - Current

Cold Caller

Insil
07.2020 - 08.2023

Outbound Sales Representative

Smart Salary
01.2018 - 02.2020

Customer Service Consultant

Smart Salary
11.2016 - 11.2018

Customer Service Officer/sales Consultant

Origin Energy
03.2015 - 10.2016

Customer Service Officer

SA Power Networks
09.2014 - 02.2015

Team Leader

Ii Net
04.2009 - 02.2014

Customer Service Consultant

Australia Post
01.2007 - 01.2009

High School Diploma -

Adelaide High School And Thebarton Senior College

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Simone Nelson