Simone O'Kane
FIGTREE,NSW
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in aged care facility settings providing guidance and encouragement to patients through physical and emotional support.
Overview
35
35
years of professional experience
Work History
Clerical Administration
VIP Electrical Refrigeration
01.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Aged Care Worker
IRT
05.2015 - 06.2021
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance and grooming.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Receptionist
Dapto Leagues Club
03.2008 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist
City Diggers Wollongong
10.2007 - 03.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Club Receptionist
Woonona Bulli RSL
01.2002 - 10.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Processing of memberships.
- Checking appropriate identification on entry into club.
Customer Service Operator
Corporate Express Ltd
01.1999 - 01.2002
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Strengthened customer loyalty by providing personalized solutions that addressed their unique needs.
- Exceeded daily call quotas consistently, demonstrating commitment to productivity targets.
- Fostered strong relationships with returning customers, leading them to request assistance directly from specific operators.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Childcare Trainee
Kids Korner
01.1997 - 01.1999
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behavior.
- Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care.
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
- Developed strong relationships with families, fostering trust and open communication between parents and staff members.
- Managed challenging behavior effectively using positive reinforcement strategies, leading to improved classroom dynamics.
- Promoted healthy habits by teaching children about hygiene practices and providing nutritious snacks.
- Supported children with special needs through tailored care and attention, enabling them to fully participate in group activities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Hospitality Worker
Western Suburbs Leagues Club
01.1994 - 01.1997
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Attended Poker machines.
- Displayed comprehensive knowledge of various beverages to assist customers in making informed choices.
- Increased bar efficiency by maintaining cleanliness and organization of the work area.
Office Manager
Mellow Yellow Products
09.1989 - 01.1994
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Certificate III - Aged Care
Wise Education Group
Sydney12.2015
No Degree - Certificate Iv Frontline Management
Barrington Training Services
Onsite Dapto Leagues08.2010
High School Diploma -
Lolloho International Correspondence School
Bougainville Island12.1987
Skills
- Aged care Cert III
- School Certificate
- Certificate IV Frontline Management
- Certificate Armed Robbery Survival Skills
Timeline
Clerical Administration
VIP Electrical Refrigeration
01.2021 - Current
Aged Care Worker
IRT
05.2015 - 06.2021
Receptionist
Dapto Leagues Club
03.2008 - 05.2015
Receptionist
City Diggers Wollongong
10.2007 - 03.2008
Club Receptionist
Woonona Bulli RSL
01.2002 - 10.2007
Customer Service Operator
Corporate Express Ltd
01.1999 - 01.2002
Childcare Trainee
Kids Korner
01.1997 - 01.1999
Hospitality Worker
Western Suburbs Leagues Club
01.1994 - 01.1997
Office Manager
Mellow Yellow Products
09.1989 - 01.1994
Certificate III - Aged Care
Wise Education Group
No Degree - Certificate Iv Frontline Management
Barrington Training Services
High School Diploma -
Lolloho International Correspondence School
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