Simone Palamara

• Work closely with the store owner on daily operations
• Manage staff daily duties and chores
• Meet with company sales representatives and place necessary orders
• Order and receive all pharmacy orders via necessary portals and computer programs
• Manage all pharmacy emails, including emailed prescriptions, invoices, customer emails and medical professional emails.
• Provide exceptional customer service and build rapport with all customers
• Manage prescription desk and all related phone calls

COVID WORKFORCE:

• Greeting customers in a friendly and professional manner
• Asking Covid 19 screening questions to all visitors
• Giving customers directions to different areas of the hospital
• Took direction and advice from the team leads
• Liaised with nurses in the wards in regards to appointments and visiting enquiries
• Helped the elderly to their appointments
• Temperature checks on all patients and staff
• Making sure that all visitors and staff have been checked in to the location correctly
• Dealing with customer problems and understanding when to escalate a situation
• Calling relevant codes when necessary
• Having an understanding of the hospital layout

DISPSENSARY TECHNICIAN

• Fill and maintain the medication rooms under your care
• Dispense all necessary medications for patients in your responsible wards using relevant CMR and other computer programs
• Liaise with all relevant medical staff in relation to your wards
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.

• Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information
• Made telephone calls to Physicians, customers, and patients
• Developed strong relationships with valued customers to cultivate customer loyalty
• Resolved customer issues and answered questions to deliver positive customer experience
• Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences
• Assisted customers and patients by offering information on goods and services
• Registered all received and merchandised new products into attractive displays, including special constructions highlighting the featured items
• Efficiently assisted customers with all their pharmacy needs such as locating merchandise and answering service questions

• Worked closely with kitchen crew to foster accuracy and efficiency
• Trained new employees in company values, culture, and policies
• Fostered fun atmosphere and family-style work environment
• Uphold high sanitation and safety standards while delivering and serving food
• Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
• Greeted all guests with smile and friendly greeting
• Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware
• Offered guests dietary and allergy information to match special requirements
• Controlled the flow of food from the kitchen to the dining table
• Quickly addressed and resolved customer concerns, working with management to fix advanced issues
• Transported food products, cleaned tables and counters, and stocked dining room supplies
• Engaged customers in friendly conversation to build connections and increase satisfaction
• Cleaned tables or counters after patrons finished dining

• Webster packing for the community patients and two nursing homes, which I pack for on a weekly basis
• Liaising with the nurses at these homes, and for supplying them with their daily orders and changes to patients' medications
• Dispensing the medications required for the Webster packs and the daily orders
• Provide front of shop duties such as customer service, cash handling, delivering and receiving orders, opening and closing of shop, register operations, EFTPOS facilities and general cleaning duties
• Worked independently to keep the pharmacy equipment, shelves and work areas clean and sanitized
• Helped pharmacist manage high volume of work by compounding, packaging and labeling pharmaceutical products

• Packing of webster packs and delivery for local customers
• Collaborated with patients, pharmacy staff, and other health care professionals to support and enhance patient-centred care
• Checked orders received against invoices and stored products in designated locations to maintain accurate inventory
• Dispensed medications safely and resolved and reported unusual occurrences to promote patient safety
• Entered and reconciled invoices, credits, and shrink logs to maintain accounting and inventory records
• Supported patients and clinical team members by preparing and delivering medications and supplies
• Assisted customers and patients by offering information on goods and services

• Created and maintained the pharmacy's image of service, friendliness, and cooperativeness with customers
• Uphold procedures for service quality, controlled substance security, and detailed record keeping
• Coordinated on-call responsibilities for pharmacy department and ensured reliable coverage
• Leveraged product knowledge to improve sales and business profitability by backing up team members with current advice
• Oversaw purchasing, inventory, and budget management for the pharmacy with the few members of staff
• Established and enforced organizational policies to keep operations in line with the facility's standards and regulatory requirements
• Directed, supervised, and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel

• Assisted customers and patients by offering information on goods and services
• Developed strong relationships with valued customers to cultivate customer loyalty
• Registered all related sales on the assigned cash register; collected and handled cash
• Made telephone calls to Physicians, customers, and patients
• Resolved customer issues and answered questions to deliver positive customer experience
• Checked orders received against invoices and stored products in designated locations to maintain accurate inventory

• Went above-and-beyond to help customers with merchandise needs or service problems
• Backed up cashiers during busy periods to maintain top-tier customer service levels
• Checked retail spaces regularly to detect and handle any cleanliness problems
• Helped supervisors complete monthly inventory counts and resolve any discrepancies in stock numbers
• Set up demonstration stations to showcase specific products and build brand awareness
• Assisted retail team with processing sales, packing orders, and delivering product to customer vehicles
• Completed multiple resets per day to keep merchandise well-organized and presentable
• Helped customers find desired items and sizes by closely supporting each person throughout the buying process