Simone Piazzini

Picked avocados

General maintenance of field

Injected trees to keep them healthy

• Provided customer assistance in product selection, ensured efficient payment processing, and managed refunds
• Greeted and directed customers to appropriate areas as host
• Took responsibility for cash management and stockroom inventory, overseeing orders to the warehouse
• Conducted training sessions, adhering to company guidelines to create a professional work environment
• Met and exceeded sales targets, collaborated closely with the Retail Manager, and efficiently managed staff to achieve company objectives.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.

• Provided customer assistance in product selection, ensured efficient payment processing, and managed refunds
• Greeted and directed customers to appropriate areas as host
• Took responsibility for cash management and stockroom inventory, overseeing orders to the warehouse
• Conducted training sessions, adhering to company guidelines to create a professional work environment
• Met and exceeded sales targets, collaborated closely with the Retail Manager, and efficiently managed staff to achieve company objectives.

• Applied troubleshooting techniques to effectively resolve customer issues with their smartphones, utilizing in-depth knowledge of Android software
• Provided exceptional customer service through various channels, including calls, chats, and emails, employing outstanding communication skills to resolve issues effectively
• Collaborated with cross-functional departments to gather relevant information, ensuring accurate and proactive issue assessment
• Demonstrated diplomatic finesse and unwavering determination in resolving conflicts, fostering cooperation among peers and supervisors
• Mastered various tools such as RightNow, Motocare, Broadleaf, MDS, Sharepoint, QELP, Microsoft Word, and Excel, for efficient workflow and data management
• Built strong working relationships with team members and escalation agents.