Coordinated daily schedules, managing appointments and meetings for enhanced time efficiency.
Typing of all patient correspondence and reports in a paperless office (Zedmed).
Streamlined communication between Dr. Infeld and patients, ensuring timely responses to enquiries.
Organised patient admissions, investigations, follow up of results, and coordinated outpatient review. Patient focussed private medical practice for the complete individual patient experience.
Maintained confidential patient records with accuracy, adhering to privacy regulations consistently.
Developed office systems that improved workflow efficiency (e.g Healthlink).
Maintained appropriate filing of personal and professional documentation.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Patient inpatient and outpatient invoicing and billing, daily banking and settlement.
Medical Specialist Secretary/Practice Manager
Drs Walter Plehwe and Hilary Hunt
Richmond
03.2011 - 02.2024
Performing all aspects of medical administration in a private specialist practice. Permanent part time role working with another part time practice manager. Dr Walter Plewhe, consultant physician and endocrinologist & Dr Hilary Hunt, consultant neurologist. The Epworth Centre, Richmond
Medical Specialist Secretary/Audio-Transcriptionist
Professor Richard de Steiger
Richmond
05.2013 - 02.2018
Initially part time medical secretarial administrative role for three months in 2013. Performing duties such as running clinic sessions, following up referrals, X-rays, surgery payments, patient admissions and rehab bookings, etc. Ongoing casual position as a medical audio-transcriptionist for a very busy and highly regarded orthopaedic surgeon at Epworth Richmond.
Medical Specialist Secretary/Practice Manager
Drs Walter Plehwe and Hilary Hunt
Richmond
05.2000 - 10.2005
Practice Manager and full time principal medical secretary working with a part time medical secretary. Dr Walter Plehwe, consultant physician and endocrinologist & Dr Hilary Hunt, consultant neurologist. The Epworth Centre, Richmond
Medical Specialist Secretary
Dr Geoff Markov
South Melbourne
09.1999 - 05.2000
Sole medical secretary performing all aspects of medical administration for a consultant rheumatologist. Central administration location, file management, specialist working at various clinic locations in Melbourne.
Medical Specialist Secretary/Receptionist
The Private Eye Clinic
East Melbourne
07.1996 - 09.1999
Performing all tasks of medical administration including reception in a very busy specialist ophthalmology practice. Drs Lionel Kowal, Laurence Sullivan, Mark Steiner, Helen Steiner and Fabian Burgess. Royal Victorian Eye & Ear Hospital.
Medical Secretary/Audio-Transcriptionist/Receptionist
Allendale Private Hospital
Hawthorn
11.1995 - 07.1996
Medical secretarial and administrative services including reception and medical audio transcription in a very busy private hospital. Specialising in mainly orthopaedics for sports injuries. Working also for a gynaecological practice within the hospital. All typing tasks including patient letters, operation reports and discharge summaries.
Medical Specialist Secretary
Dr Christopher Lavy
London, UK
09.1995 - 09.1995
One week temporary position as private medical secretary for specialist physician at University College Hospital.
Medical Audio-Transcriptionist
Great Ormond Street Hospital
London, UK
09.1995 - 09.1995
One week temporary position working as a medical audio typist for the neurology department and executive office.
Medical Specialist Secretary/Audio-Transcriptionist
Drs Geoff Schott & Paul Nandi
London, UK
05.1995 - 08.1995
Temporary medical secretary performing all secretarial and administrative duties. A busy specialist clinic located at the National Hospital for Neurology & Neurosurgery. Primary secretary to Dr Geoff Schott, consultant neurologist and Dr Paul Nandi, pain management specialist.
Medical Audio-Transcriptionist
The Royal Children's Hospital
Parkville
05.1993 - 05.1995
Based at the Secretarial Centre and Medical Records Department. Providing all aspects of typing services including patient clinic letters, operation reports and discharge summaries. Medical records file management for a large hospital in all gamuts of general paediatric and subspecialty practices.
Education
Certificate - Advanced Paediatric Medical Terminology Course
Royal Children's Hospital
Parkville
Diploma - Medical Secretarial/Administrative Studies
Melbourne Administrative Staff Colleges
Melbourne
1992
VCE - Secondary School
Camberwell Girls Grammar School
Canterbury
1991
Diploma - Interior Design
Interior Design Institute
Sydney
2009
Skills
Medical audio transcription typing 80-100wpm
Proficient in medical terminology
Practice management and business administration
Medical software including MS Word, Outlook, Blue Chip, Medical Director, medEbridge, Zedmed, Healthlink
Strong office IT skills in medical accounting/Medicare/Eclipse
Maintaining a high level of patient confidentiality
Solid verbal and written communication skills
Detail orientated
Customer Service
Hobbies
Travel, Cinema, Markets, Music concerts and theatre, Interior design and decorating
Personal details
Place of birth: Kew
Nationality: Australian
Covid - fully vaccinated
Current Working With Children Check
Qualities
Pleasant and professional telephone manner
Ability to multi task, delegate and perform under pressure
Empathetic and caring
Proven time management and organisational skills
Enthusiastic and loyal team member
Well presented
Timeline
Personal Assistant
Dr Bernard Infeld, Neurologist
03.2024 - Current
Medical Specialist Secretary/Audio-Transcriptionist
Professor Richard de Steiger
05.2013 - 02.2018
Medical Specialist Secretary/Practice Manager
Drs Walter Plehwe and Hilary Hunt
03.2011 - 02.2024
Medical Specialist Secretary/Practice Manager
Drs Walter Plehwe and Hilary Hunt
05.2000 - 10.2005
Medical Specialist Secretary
Dr Geoff Markov
09.1999 - 05.2000
Medical Specialist Secretary/Receptionist
The Private Eye Clinic
07.1996 - 09.1999
Medical Secretary/Audio-Transcriptionist/Receptionist
Allendale Private Hospital
11.1995 - 07.1996
Medical Specialist Secretary
Dr Christopher Lavy
09.1995 - 09.1995
Medical Audio-Transcriptionist
Great Ormond Street Hospital
09.1995 - 09.1995
Medical Specialist Secretary/Audio-Transcriptionist
Drs Geoff Schott & Paul Nandi
05.1995 - 08.1995
Medical Audio-Transcriptionist
The Royal Children's Hospital
05.1993 - 05.1995
Certificate - Advanced Paediatric Medical Terminology Course
Royal Children's Hospital
Diploma - Medical Secretarial/Administrative Studies