Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Simone Richmond

Forster

Summary

I am a hard working, reliable person with thirty years experience in fast food, bistro, aged care and hospital kitchens. My most current position of eight years with NSW Health in a kitchen and domestic role, has given me extensive knowledge and experience in a hospital and aged care environment.

I am a detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Administrative Officer

Werris Creek Concreting and Excavation
04.2016 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Maintained inventory of office supplies and placed orders.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Hospital Assistant Grade 2

NSW Health
04.2017 - 06.2025
  • Provide a high level of experience in food preparation services, food handling, diet/allergy procedures working within NSW Health guidelines and standards.
  • Provide exceptional care and support when preparing and delivering meals, whilst ensuring a high standard of safety and hygiene procedures are met. I have extensive knowledge in temperature control and cross-contamination procedures within any kitchen environment.
  • Have proven to work confidently and efficiently unsupervised but also work well in a team environment, always showing respect and support to other team members.
  • Provide a high level capability in processing incoming stock, food rotation, ordering/invoicing, fruit and vegetable sanitisation, and ensuring a high standard of all consumables.
  • Maintain a high standard of cleaning procedures within a kitchen always adhering to relevant policies and safe work practices.
  • Supported proper nutrition for patients by preparing meals according to dietary restrictions and serving them in a timely manner.
  • Reduced risk of infection by following strict infection control guidelines when handling materials or interacting with patients.
  • Contributed to overall hospital cleanliness through diligent maintenance of common areas, hallways, and restrooms.
  • Contributed to roles in Laundry and domestic cleaning with diligent practices in cross contamination, hygiene and occupational health and safety.


Hotel Owner

Commercial Hotel
02.2022 - 11.2024
  • Streamlined operational processes for increased efficiency, resulting in reduced overhead costs.
  • Developed and maintained relationships with vendors, negotiating competitive pricing for supplies and services.
  • Ensured compliance with industry regulations by staying updated on relevant laws and implementing required changes promptly.
  • Managed all aspects of staff recruitment, training, scheduling, and performance evaluations to ensure optimal staffing levels and employee engagement.
  • Established a strong reputation for exceptional customer service, leading to repeat bookings and referrals.
  • Continuously improved food and beverage offerings through menu updates, staff training, and regular quality checks.

Kitchen Manager

Werris Creek Golf Club
02.2016 - 03.2017
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.

Kitchen Staff Member

Werris Creek Sports Club
01.2011 - 12.2015
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.

Administrative Assistant

Department Of Social Security
01.1993 - 02.1998
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Trainee

Dept of Veterans Affairs
03.1990 - 02.1993
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Supported organizational objectives with help from existing employees.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Developed strong working relationships with trainees, fostering a supportive learning environment.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.

Education

High School Diploma -

Riverstone High School
Riverstone, NSW

Skills

  • Office and Administration
  • Records management
  • Participate in safe food handling practices
  • Use Hygienic practices for food safety
  • Documentation and control
  • Kitchen supervisor/cook
  • Domestic cleaner

Certification

  • Use Hygienic Practices For Food Safety
  • Participate in Safe Food Handling Practices
  • Operate Accounting Application MYOB
  • Certificate 11 in Information Technology Applications
  • Diploma of Freelance Journalism

Interests

I am an artist and run Paint and Sip functions

I am a face painter

Timeline

Hotel Owner

Commercial Hotel
02.2022 - 11.2024

Hospital Assistant Grade 2

NSW Health
04.2017 - 06.2025

Administrative Officer

Werris Creek Concreting and Excavation
04.2016 - Current

Kitchen Manager

Werris Creek Golf Club
02.2016 - 03.2017

Kitchen Staff Member

Werris Creek Sports Club
01.2011 - 12.2015

Administrative Assistant

Department Of Social Security
01.1993 - 02.1998

Trainee

Dept of Veterans Affairs
03.1990 - 02.1993

High School Diploma -

Riverstone High School

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