Simone Scoble
Tamworth,NSW
Summary
Seasoned Community Service Worker bringing 9 years of experience working with individuals across varying demographics to promote healthy living and productivity. Collaborative social service employee developing targeted improvement plans and teaching valuable new skills. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Community Support Worker
The Cram Foundation
03.2013 - 07.2022
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated with different service providers to meet clients' individual needs.
Duty Manager
Khans IGA
09.2008 - 03.2013
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Cleaning Business Owner
Self Employed A1 Master Cleaners
06.2006 - 09.2008
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Duty Manager
Coles Supermarket
02.2002 - 06.2006
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and implemented new procedures and policies to improve operational productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Certificate IV - Education of Individuals With Multiple Disabilities
The Illawarra Business College
05.2018
Year 12 -
Oak Flats High School
Oak Flats, NSW1991
Skills
- Drug Abuse Prevention
- Client Needs Assessments
- Counseling
- Community Outreach
- Program Planning
- Working With Children Check
- National Police Check
- First Aid/CPR
- Documentation Management
- Staff Education and Training
- Documentation Proficiency
- Emotional Awareness
- Chronic Disease Management
Timeline
Community Support Worker
The Cram Foundation
03.2013 - 07.2022
Duty Manager
Khans IGA
09.2008 - 03.2013
Cleaning Business Owner
Self Employed A1 Master Cleaners
06.2006 - 09.2008
Duty Manager
Coles Supermarket
02.2002 - 06.2006
Certificate IV - Education of Individuals With Multiple Disabilities
The Illawarra Business College
Year 12 -
Oak Flats High School
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