Simone Simpson
Eschol Park,NSW
Summary
Customer-focused retail supervisor with exemplary history of leading retail teams to unprecedented sales volumes. Deploys strategic long-range planning, expense control and innovative sales strategies and demonstrates constant readiness to meet consumer needs. Motivates and inspires team members to engage with customers and grow business. Customer service-oriented professional with enthusiastic personality and skills and. Ready to apply experience in all aspects retail position with exciting organization. Dedicated and hardworking retail supervisor leads and motivates retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Retail Assistant
pillowtalk
Casula, Nsw
04.2021 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Offered friendly greetings and assistance to incoming customers.
- Established good customer relations and excellent service to build and retain loyal customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
Retail Supervisor
coles
Mount Annan, Nsw
03.2005 - Current
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Contributed to merchandising ideas at team meetings to increase sales.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Greeted customers upon entrance to store and offered assistance in locating items.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Office Administrative Assistant/Floor Salesman
amart furniture
Campbelltown, Nsw
08.2019 - 09.2021
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Guided administrative and professional staff through computer and software problems.
Reatil Assistant
sweet surprises
Campbelltown/penrith, Nsw
02.2019 - 09.2020
- Greeted clients, assisting operations by performing entrance interview tasks to determine need.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
Office Administrator
metal roofing and building supplies
Smeaton Grange, Nsw
03.2020 - 06.2020
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Documented and routed business correspondence to manage office paperwork.
Education
High School Diploma -
11.1999
Skills
- Customer outreach
- Building brand awareness
- Leadership development
- Managing retail build outs
- Reliable and trustworthy
- Time management
- Relationship building
Timeline
Retail Assistant - pillowtalk
04.2021 - Current
Office Administrator - metal roofing and building supplies
03.2020 - 06.2020
Office Administrative Assistant/Floor Salesman - amart furniture
08.2019 - 09.2021
Reatil Assistant - sweet surprises
02.2019 - 09.2020
Retail Supervisor - coles
03.2005 - Current
Ambarvale High School - High School Diploma,
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