Summary
Overview
Work History
Education
Skills
Certification
Professional Skills
References
Timeline
Generic

Simone Smart

Wallan,VIC

Summary

As an entry level, I will bring a passion for nurturing and looking after the well being of the children, excellent communication skills and a positive can do attitude. I have strong interpersonal skills and I am able to build a high level of rapport and trusting relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Assistant Team Member

Katie's Fashion
01.2018 - 02.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Administrative Assistant

The Good Guys
03.2011 - 07.2016
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.

Education

Education Support Officer

Triscott Education Services
Greensborough, VIC
07.2023 - 11.2023

Skills

  • Excellent English reading and writing skills
  • Strong interpersonal and communication abilities
  • First Aid & CPR
  • Attention to Detail

Certification

  • Studying Cert III in Education Support (School Based) - July – Present
  • Certificate in First Aid & CPR - 2023
  • Working With Children Card WWCC - 2023
  • Certificate III in Retail - 2010

Professional Skills

  • Currently undertaking 100 hours of placement at Beveridge Primary School on a Thursday & Friday (9am-1.30pm)


  • KATIES (CRAIGIEBURN), 2018 - Jan 2023, Serving customers, Opening and closing of the store, Dealt with refunds, Exchanges and discounts, Banking & Merchandising
  • THE GOOD GUYS (THOMASTOWN), 2011 - 2016, Till open/ Till Close (Till Balancing), Serving customers, Dealt with refunds, exchanges and discounts, Banking & Accounts, Using the phone to contact customers and receiving calls, Repairs, Sending faulty units back to the suppliers, Organizing Installs (Air-con, Ovens, Dishwashers), Online Orders


References

Christine Cole (Principal), Beveridge Primary School, (03) 9216 3400

Silvia Menelaou, Beveridge Primary School - Arrowsmith Campus Principal P-2 

Helen Bouris, Beveridge Primary School - Ambrosia Campus Principal 3-6

Timeline

Education Support Officer

Triscott Education Services
07.2023 - 11.2023

Sales Assistant Team Member

Katie's Fashion
01.2018 - 02.2023

Administrative Assistant

The Good Guys
03.2011 - 07.2016

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Simone Smart