Overview
Work History
Education
Skills
Timeline
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Simone Spencer

Simone Spencer

Gold Coast,QLD

Overview

38
38
years of professional experience

Work History

Small Business Owner

Self - Society Flowers
10.1989 - Current
  • Daily Face to face customer interactions to understand and prepare flowers to precise customer requests
  • Evaluated competitors to identify gaps in the market for unique selling propositions that attracted new clients.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • On-going training of staff and training in our floristry school for the public

Business Development Manager

Wenden Partners
10.2011 - 04.2014
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Built relationships with customers and community to establish long-term business growth.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Travel Consultant

Flight Centre Limited
08.2000 - 05.2003
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Worked closely with clients to understand unique needs and meet specific travel desires.

Front Desk Receptionist

McIntosh Hamson Hoare Govett Ltd
08.1986 - 10.1990
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Delivered outstanding first impressions to the cream of Australian and International business by warmly greeting visitors upon arrival at the front desk and attending to their needs and requirements.


Concierge

Grand Hyatt
10.1986 - 09.1990
  • Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
  • Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Created welcoming and comfortable environment for guests.

Education

High School Diploma -

Camberwell Anglican Girls Grammar
Canterbury, VIC
12.1983

Skills

  • Small business operations

  • Employee Relations

  • Team Leadership

  • Relationship Building

  • Staff training/development

  • Customer Service

Timeline

Business Development Manager

Wenden Partners
10.2011 - 04.2014

Travel Consultant

Flight Centre Limited
08.2000 - 05.2003

Small Business Owner

Self - Society Flowers
10.1989 - Current

Concierge

Grand Hyatt
10.1986 - 09.1990

Front Desk Receptionist

McIntosh Hamson Hoare Govett Ltd
08.1986 - 10.1990

High School Diploma -

Camberwell Anglican Girls Grammar

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Simone Spencer