Simone Stewart
MARRARA;NT,NT
Summary
Results-driven professional with a strong background in issue resolution and a deep understanding of aviation regulations, honed at Jetstar International. Experienced in enhancing customer satisfaction and safety, with exceptional communication skills and adaptability. Certified in Adult AED and CPR, combining technical expertise with interpersonal strengths to elevate team performance and service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Bigw
Tuggerah, NSW
02.2000 - 12.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Restaurant Waitress
Halekulani Bowling Club
Budgewoi, NSW
12.2002 - 12.2003
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Newsagent Customer Service
Palmerston Newsagent
Palmerston, NT
01.2004 - 12.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Airport Passenger Service Agent
Aerocare Flight Support
Darwin, NT
02.2007 - 12.2009
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Flight Attendant
Jetstar International
Darwin, NT
01.2009 - 08.2015
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Child Care Provider
The Smith Family
Darwin, NT
02.2023 - 04.2024
- Applied positive behavior management techniques to enhance social interactions
- Maintained effective schedule balance between rest periods, active play and instruction.
- Led children in creative and educational activities while maintaining safe and orderly group.
Mail Centre
Australia Post
Winnellie NT
05.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Morisset High School
Morriset, NSW12.2002
Skills
- Issue Resolution
- Aviation Regulations
- Adult AED and CPR
- Brand Promotion
Timeline
Mail Centre
Australia Post
05.2024 - 02.2025
Child Care Provider
The Smith Family
02.2023 - 04.2024
Flight Attendant
Jetstar International
01.2009 - 08.2015
Airport Passenger Service Agent
Aerocare Flight Support
02.2007 - 12.2009
Newsagent Customer Service
Palmerston Newsagent
01.2004 - 12.2012
Restaurant Waitress
Halekulani Bowling Club
12.2002 - 12.2003
Customer Service Representative
Bigw
02.2000 - 12.2001
Morisset High School