Simone Teleso-Heperi
Point Cook
Summary
I am a 27 year old looking to pursue a new line of work. I am an extremely reliable and punctual employee offering excellent customer service and efficient work flow. I am skilled in working under pressure and adapting to new situations and challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Insurance Consultant
Defence Health
01.2022 - Current
- Answered inbound calls/emails from existing policyholders to answer inquiries and discuss insurance related queries.
- Educated our members about health insurance coverage, benefits and costs.
- Calculated premiums and established payment methods for members.
- Collected premiums on or before effective date of coverage.
- Liaised with Medicare and other private health care insurers
- Established trusted relationships with medical professionals and facilities to better serve client needs during policy utilization.
- Enhanced customer satisfaction by providing personalized health insurance consultations and tailored policy recommendations.
- Mentored junior consultants, sharing valuable insights gained from years of experience in the field of health insurance consulting.
Assistant Store Manager
Macpac
04.2018 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Barista
Jamaica Blue Cafe
03.2017 - 07.2018
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prioritized drink requests while managing interruptions.
Bar Waitress
Sweatshop Brew Kitchen
01.2016 - 02.2017
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
- Handled complaints and questions relating to drinks or food promptly.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Poured and prepared mixed drinks for over many customers daily.
- Waited on up to 150 customers at bar and at Private room -table bar area.
Education
High School Diploma -
Auckland Girls Grammar
12.2015
Skills
- Customer Service
- Problem-Solving
- Time Management
- Reliability
- Quotes and sales
- Call Centre Customer Service
- Billing Procedures
- Health insurance
- Organizational Skills
- Customer follow-up
- Effective Communication
- Customer Complaint Resolution
- Policy Changes
- Customer Account Review
- Written Communication
- Adaptability and Flexibility
- Claims management
Certification
The Barista Workshop - successfully completed Espresso Fundamentals
RSA
Timeline
Health Insurance Consultant
Defence Health
01.2022 - Current
Assistant Store Manager
Macpac
04.2018 - 01.2022
Barista
Jamaica Blue Cafe
03.2017 - 07.2018
Bar Waitress
Sweatshop Brew Kitchen
01.2016 - 02.2017
High School Diploma -
Auckland Girls Grammar
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