Simone Vanderberg
OFFICER
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Toyota Financial Services
07.2024 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Member Service Specialist
Club Marine
09.2022 - 07.2024
- High Standard of Customer Service
- Manage policies
- Sales, Reports, Claims
- KPI’S
Customer Service
RACV
12.2021 - 09.2022
- Home, Car, Landlord Insurance
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service
- Maintained up-to-date knowledge of product and service changes.
- KPI’S
Team Leader
DHHS Covid
07.2021 - 12.2021
- Training
- Compliance/Risk Management
- Documentation Performance Setting and Direction
- Staff Support, Morale, Team meetings
- KPI’S
Senior Dental Nurse/Team Leader
Australian Unity Dental and Wellbeing Center
03.2020 - 12.2021
- Training
- Compliance/Risk Management
- Documentation Performance Setting and Direction
- Staff Support, Morale, Team meetings
- KPI’S
- Code of conduct/company Values
- Liaise with internal and external stakeholders, develop strong business relationships
- Monitor and maintain budgets, adjusting expenditure as necessary
- Financial tasks/billing, accounts, Hicaps and CDBS
- De-escalate conflict where necessary
- Chairside assisting
- Rostering
- Oversaw personal and effective patient care and follow ups
Senior Nurse/Ambassador
Griffith University, Gold Coast Campus
03.2017 - 12.2019
- Support and drive inclusive, supportive, and patient-focused culture
- Ownership of a clinic team as a leader
- Documentation of performance setting or direction
- Lead team meetings with purpose
- Prepare Financials and Manage Budgets
- Maintain consumables and repairs within annual budgets
- Roster ownership
- Produce and build a monthly action cycle register
- Adhere and Manage Risk Compliance
- Produce and Implement policies and procedures
- Review, assess, and improve all facets of the business where applicable
- Broad clinical and patient management knowledge
- Act and adhere to workplace safety across various areas across the healthcare network
- Data Entry
- Reporting Metrics 3
Education
Bachelor of Social Science -
Swinburne University
Diploma of Work Health & Safety -
N.S.W TAFE
Certificate IV in Business -
Certificate III in Dental Assisting -
N.S.W TAFE
Henry Schein -
N.S.W
Sydney, NSWQ.L.D Tafe -
Certificate IV Sterilization
Certificate IV -
Radiography -
QLD TAFE
Certificate IV in Training & Assessment -
Timeline
Customer Service Representative
Toyota Financial Services
07.2024 - Current
Member Service Specialist
Club Marine
09.2022 - 07.2024
Customer Service
RACV
12.2021 - 09.2022
Team Leader
DHHS Covid
07.2021 - 12.2021
Senior Dental Nurse/Team Leader
Australian Unity Dental and Wellbeing Center
03.2020 - 12.2021
Senior Nurse/Ambassador
Griffith University, Gold Coast Campus
03.2017 - 12.2019
Certificate IV in Business -
Certificate III in Dental Assisting -
N.S.W TAFE
Certificate IV -
Certificate IV in Training & Assessment -
Bachelor of Social Science -
Swinburne University
Diploma of Work Health & Safety -
N.S.W TAFE
Henry Schein -
N.S.W
Q.L.D Tafe -
Certificate IV Sterilization
Radiography -
QLD TAFE
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