Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Simone Vuyk

Baldivis,WA

Summary

Experienced Retail Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that encourages teams to meet goals.


Overview

6
6
years of professional experience

Work History

Retail Supervisor

Cape To Cairo
09.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to manager.
  • Answered incoming calls and emails from current customers and assisted with their needs or requirements.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.


Deli Worker

Supa IGA
01.2018 - 09.2021
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Education

High School Diploma -

Comet Bay College
Secret Harbour, WA
10.2016

Skills

  • Exceptional customer service
  • Leadership
  • Critical thinking
  • Good time management
  • Computer skills
  • Administrative skills
  • Bilingual (Afrikaans)

Additional Information

Active church member of Deo Gloria Community Church in Port Kennedy. I have been a member since opening in 2012.

I have contributed in our youth leadership, where I led small groups and help organise our youth nights.

I've been a Christian my entire life; experienced God's unending love and constant reliability.

Timeline

Retail Supervisor

Cape To Cairo
09.2021 - Current

Deli Worker

Supa IGA
01.2018 - 09.2021

High School Diploma -

Comet Bay College

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Simone Vuyk