Simone Wagner

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
• I worked for the Bull family through their NDIS package. Working for my Family Friend of over 10 years was a real blessing for me.
• I enjoy taking some of the burden off Mrs and Mr Bull. Having an Autistic child is challenging, to say the least
• Their son has been my 'little buddy's since we met years ago. Although non-verbal, communication with their son was easy and unspoken for me. I believe he felt my beneficence and want to 'understand' him.
• Being Mrs Bulls support through rough times was a pleasure.
• This is an ideal work environment for me.

• Performed fall and spring cleanup to clear brush and debris from landscaped areas.
• Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
• Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
• Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
• Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
• Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
• Collaborated with clients to develop personalized garden plans, delivering satisfaction through tailored outdoor spaces.
• Led garden restoration projects, reviving historical garden features while respecting their original design intent.
• Improved plant health and garden vibrancy with regular, expert pruning and fertilization techniques.

• Developed rapport with regular customers, fostering loyalty and repeat business.
• Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
• Enhanced customer satisfaction by providing efficient service and maintaining a clean and welcoming environment.
• Maintained safety standards by conducting routine inspections of fuel pumps and equipment.
• Store Opening procedures Mon to Sat.
• Coffee
• Fast Food
• NSW Lottery Sales
• Newspaper and magazine delivery and rotation.
• Store cleanliness

• Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
• Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
• Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
• Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
• Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
• Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
• Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
• Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• For around 11 years, I was a Single Mother, I lived with my Father and both his parents. I nursed Nan, Pop and Dad, to the afterlife, whilst being a single mother and ofyen working outside the home as well as cooking all meals and doing all household chores.

• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Developed strong relationships with customers to foster timely payments and account resolution.
• I was such a strong Debt Collector in-branch, I was requested to create a Collections Department to deal with bad debt in our satellite agents processing centre spiralling out of control. I quickly brought the department in line with company 31 day systems

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash from loans and cheque cashing accurately, while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Answered telephone inquiries on loan accounts, cheque cashing rates, e-tax, mobile phone sales
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Large cash pick ups from bank up to 80k
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Monitored and reported suspicious activity in line with security and recourse policies.
• Maintained accurate records of customer transactions in line with company procedures.
• Provided training to new tellers on procedures, systems, and customer service best practices, loans, cheque cashing.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
• Data entry of Direct Debits
• Reconciliation of daily Direct Debits
• Follow up of unpaid/bounced loan payments and cheques

• Packaged and attached labeling to various meat selections.
• Sanitized surfaces to maintain cleanliness of food service area.
• Inspected meat to perform quality assurance checks.
• Operated Cash Register
• Trained others in Register Operations

This was my 1st job. I was offered a Junior Sales position, working weekends as a 13yo, by my neighbour who I babysat for.

Factory Furnishings sold Factory Seconds of Sheridan, Carrington and Actil Manchester. We also sold Fabric and Haberdashery.

My artistic skills were given an outlet, doing wall and bed displays of different linen prints that arrived. I also did all the sign writing for the store.

Customer Service was my main role. I quickly realized I really enjoy giving the customer what they are looking for.

Other duties include Opening, Closing, Banking, Goods recieval, Store cleanliness.