SIMONNE GRAHAM
Summary
Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Sullivan Nicolaides Pathology
07.2017 - 05.2018
- Collected blood specimens using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate patient records and managed lab inventory to support operational efficiency.
- Assisted in training new staff on phlebotomy procedures and best practices for specimen collection.
- Implemented quality control measures to enhance accuracy of test results and minimize errors.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Work Placement
Mater Private Pathology Clinic
06.2017 - 07.2017
- Assisted in specimen collection and processing to ensure timely laboratory analysis.
- Collaborated with medical staff to streamline workflow and improve patient service delivery.
- Participated in team meetings to discuss procedural updates and address workflow challenges.
Assistant/Store Manager
Red Rooster
07.2013 - 01.2015
- Further promoted to full time contract manager, moved amongst 3 different stores to try to improve sales. Given store manager duties, learnt everything from rosters to accounting employee payments.
Customer Service
Red Rooster
09.2009 - 06.2013
- I learnt customer skills, with responsibility of completing orders correctly. Maintaining stock levels and communication skill to other workers. After one year I was promoted to Crew Trainer.
Education
Certificate 3 Business ( Medical Administration) - Admin
Medical Administration Training
Online10-2023
Certificate 3 - Pathology Collection
Mater Education
01.2017
Graduated Year 12 - undefined
Rochedale State High School
01.2011
Certificate 2 - Hair Dressing
Logan Tafe
01.2010
Skills
- I have good customer service & communication skills I'm great within a team or even as an individual
- Blood collection techniques
- Patient record management
- Quality control measures
- Specimen handling procedures
- Inventory management
- Communication skills
- Data accuracy assurance
Timeline
Phlebotomist
Sullivan Nicolaides Pathology
07.2017 - 05.2018
Work Placement
Mater Private Pathology Clinic
06.2017 - 07.2017
Assistant/Store Manager
Red Rooster
07.2013 - 01.2015
Customer Service
Red Rooster
09.2009 - 06.2013
Graduated Year 12 - undefined
Rochedale State High School
Certificate 2 - Hair Dressing
Logan Tafe
Certificate 3 Business ( Medical Administration) - Admin
Medical Administration Training
Certificate 3 - Pathology Collection
Mater Education