Summary
Overview
Work History
Education
Skills
Accomplishments
References
Projects
Timeline
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Simran Arora

Wollongong,NSW

Summary

Results-oriented IT professional with a Master's in Information Technology (Enterprise Networking) and a Bachelor of Computer Science. Expertise in problem-solving, communication, and interpersonal skills, dedicated to delivering top-notch customer service. Proven track record in sales, marketing, inventory management, and data integration and analysis.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

IT Sales Manager

PCC COMPUTERS
06.2022 - Current
  • Contribute to the general development of the store within agreed budgets and guidelines set in consultation with Management
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assist with Store Manager Involvement to improve store performance
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

IT Support Analyst

Farmerʼs Fresh
05.2020 - 05.2022
  • In charge of book keeping and payroll of all the employees
  • Offered basic technical support on I.T.
  • Infrastructure for the organisation
  • Managed and updated orders of day-to-day business transactions of various food products
  • Answered customer support inquiries
  • Managed service follow-up communications, confirming satisfactory resolution of customer service requests via email and phone.

Education

Masterʼs in Information Technology (Enterprise Networking) -

University Of Wollongong
Wollongong, Australia
12.2021

Bachelor of Computer Science -

Marathwada Mitra Mandal College of Commerce
Maharashtra, India
04.2019

Skills

  • Familiarity with Business Process Model and Notation (BPMN) to model, design, and optimize business
  • Experienced in Python and Java
  • Bizagi Studio for Business Process Management
  • Good problem-solving skills
  • Protege for data integration and analysis
  • Strong Communication and Interpersonal skills
  • Microsoft Office Suite
  • Strong customer service skill sales and marketing skills

Accomplishments

  • Received Best Co-curricular and Extracurricular Award of the Academic MMCC College, Pune, India
  • Participated in various debate competitions on inter-state levels
  • Participated in inter-state dance competitions and have won numerous awards MMCC College, Pune, India
  • Volunteered as a Road Safety Patron in High School

References

Available upon request

Projects

Deep Learning based Anomaly Detection in Smart Security Camera System

Developed a deep learning model using Python to detect anomalous attacks by humans and animals in smart security camera systems.Used YOLOv3 object detection algorithm and Google TensorFlow platform to develop the model. Successfully delivered the project with a plug-in software based solution for improved security and detection accuracy.

Technologies used: Python, YOLOv3, Google TensorFlow.

Timeline

IT Sales Manager

PCC COMPUTERS
06.2022 - Current

IT Support Analyst

Farmerʼs Fresh
05.2020 - 05.2022

Masterʼs in Information Technology (Enterprise Networking) -

University Of Wollongong

Bachelor of Computer Science -

Marathwada Mitra Mandal College of Commerce

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Simran Arora