SIMRAN BAHTI
18 BRIGGS STREET ,LAVERTON,VIC
Summary
"Motivated and customer-focused individual seeking an entry-level customer service position to utilize strong communication and problem-solving skills". As I had received 95% customer satisfaction during my working roles. I am having quality of customer dealing according to their respective needs. Moreover I keep learning always and love to gain new experience and knowledge. I always keep myself indulge into my working role. And provided quality customer service by patiently listening and communicating with empathy. Maintained a positive attitude at all times in a fast-paced environment. Last but not least I am perfect in customer skills professionals. having essential skills .
Overview
4
4
years of professional experience
Work History
Receptionist
Satinder Singh (Manager)
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Customer Service Specialist
Nitin Bhardwaj (Manager)
01.2023 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Hardeep Grewal (Manager)
09.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Abroad Study Immigration Adviser
Self- Employed
08.2019 - 08.2022
- I use to deal with the customers and explain them the whole structure of the education.
- I use to manage all of the of the working staff at my working place along with the study plannings.
- Also worked being as a good explainer during the customer dealing .
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Arts - Diploma of Cookery
Australian School Of Commerce
Melbourne, VIC10.2023
Bachelor of Science - Chemistry
Uttarakhand Technical University
Dehradun, Uttarakhand, India07.2022
No Degree - Senior Secondary Education
Senior Secondary School of Examination
Bilaspur , Uttar Pradesh, India05.2019
Skills
o Clear communication skills
o Dedicated, Hard-working and enthusiastic self-starter
o Quite fast in computing and completing transactions
o Goal-oriented focus
o Can deal situations with patience, attentiveness and a calming presence
o Strong organizational and time management skills
Timeline
Receptionist
Satinder Singh (Manager)
09.2023 - Current
Customer Service Specialist
Nitin Bhardwaj (Manager)
01.2023 - 08.2023
Customer Service Representative
Hardeep Grewal (Manager)
09.2022 - 12.2022
Abroad Study Immigration Adviser
Self- Employed
08.2019 - 08.2022
Associate of Arts - Diploma of Cookery
Australian School Of Commerce
Bachelor of Science - Chemistry
Uttarakhand Technical University
No Degree - Senior Secondary Education
Senior Secondary School of Examination
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